Student Experience Officer

2 weeks ago


Manchester, United Kingdom Adecco Full time

Enhanced DBS Essential for this role

  • Provide a welcoming presence at our front desk, welcoming and meeting our students and clients and creating a positive first impression
  • Provide accurate and up to date information to students who are considering choosing the client as their tuition provider
  • Maintain up to date knowledge of all the client's products, qualifications and student policies
  • Resolve training location related student and client queries, liaising with other functions as needed
  • Maintain the integrity and security of our access control system, ensuring that all visitors can be accounted for
  • Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students
Course operations

  • Generate class lists and other course associated documents in accordance with daily class schedules
  • Enter information onto our student management system, including absences and updates to student personal details
  • Maintain the room allocation board ensuring that it is kept up to date
  • Support the other functions as required with administrative tasks as directed by the Student Experience Manager
  • Carry out CBE administration for all qualifications including downloading tokens and invigilation of sessions
Centre operations

  • Ensure that the student environment, including all break-out areas, CBE rooms and classrooms, and also the shared office space are presentable
  • Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc
  • Ensure CBE room(s) are set up as required
  • Liaise with IT to resolve any in-centre IT problems
  • Liaise with local contractors such as vending and cleaning to ensure high quality services for students
  • Responsible for building opening and closing, where appropriate
  • Local health and safety representative including induction and training for new team members
  • Organise any catering services as required

Dates required for work:
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04/01/2023:

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06/01/2023:

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09/01/2023:

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10/01/2023:

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16/01/2023:

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18/01/2023:

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20/01/2023:

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23/01/2023:

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27/01/2023:

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30/01/2023
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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