![John Deere](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
2 weeks ago
Vacancy
Position:
Customer Service Advisor
Location:
Perth
Contract:
full time, permanent
Hours: 40 hours per week
Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems.
John Deere's core values of integrity, innovation, quality and commitment are foundational to the way we work and have defined our way of treating others.
An exciting opportunity has arisen within our aftersales department for a Customer Service Advisor to support the administrative function of the department
Primary Responsibilities & Tasks:
- Manage daily work order input ensuring accurate allocation of labour resource and parts.
- Proactively manage the open work orders to ensure timely billing of completed jobs to both internal and external customer base
- General Administrative duties and accurate record keeping within the Service Department
- Updates and maintains databases and systems to ensure accurate and current information is available for use by others.
- Builds and maintains customer relationships
- Assume responsibilities as Health & Safety coordinator, ensuring all statutory inspections are completed as per Legal Requirement and company H&S Management System
You will have:
- 13 years of experience working in customer service is preferred.
- Excellent verbal and written communication skills
- Excellent organisational skills
- Problem solving skills
- High attention to detail
- Full UK driving license
- Knowledge of IT systems
- Excellent time keeping
- Flexible
What Makes You Stand Out:
- Ability to learn quickly
- Flexible
- Creative problem solving
- Proactive team player, positive attitude and good interpersonal skills
- Understanding of John Deere products and the forestry sector is an advantage, but not essential
What You'll Get**:
John Deere Forestry offers an attractive remuneration package with the opportunity for career development within a leading global company.
Our total rewards include:
- Competitive salary
- Supportive, flexible, and inclusive working environment
- Overtime
- Competitive bonus scheme
- Excellent contributory pension scheme
- Group Income Protection and Group Life Assurance and Death in Service benefits
- Long service bonus holiday, the opportunity to buy and sell holiday
- Employee Assistance Programme
- Access to a GP 24/7
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