Customer Service Executive
1 week ago
At InXpress we are delighted to announce that due to rapid growth we are now recruiting for a Customer Service Executive.
Our growing freight consultancy requires additional full time Customer Service Executive to work in its Bolton officeWho we are:
We are part of a global franchise operation with over 400 offices worldwide and, working with our major carrier partners such as DHL, UPS and FedEx, we provide worldwide shipping and logistics services to small and medium sized businesses.
Who you are
- Enthusiastic,
- The skills to influence and persuade people
- Great team player
- Experience customer service environment
- Hungry and ambitious with drive to succeed
- Strong communication skills
- Excellent phone manner
- Be able to work on own initiate with mínimal supervision
Your Role:
- Using your firstclass communication skills you'll be responsible for both retaining and developing new business with clients
- Generate additional revenue through new clients using a consultative approach
- Working closely with our carrier partners providing our customers with best advice and solutions saving the both time and money
- Coach and train customers to use our online portal
- Seek referrals from both customers and carriers
- Manage social media platforms.
- Will be provided with a thorough induction
- Set up to succeed so they have all the skills to do their job
- Will be in a position to lead the team going forward
Salary:
£23,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you live in and around the Bolton area?
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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