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Customer Service Advisor
2 weeks ago
We're looking for an eloquently spoken, highly confident (not cocky) individual who is not afraid to speak with anyone in a professional manner.
The individual we're looking for is an articulate, respectful people-person whose listening skills are second to none. If that's you, this role might have your name on it.We have the role of a customer success executive in our digital marketing agency.
The objective of this role is to engage in dialogue with past, present and future clientele, document and understand their requirements so the customer success manager can follow up accordingly.
Important traits
- Poilte, respectful and friendly
- Passionate and constantly looking to improve
- Humble but not a push over
- Trustworthy and reliable
Responsibilities & Requirements
- Excellent telephone etiquette
- Highly confident yet personable
- Active listening skills
- A good communicator
- Naturally resilient and hard working
- Understands digital marketing at a basic level
- Computer literate
- Microsoft Office literate
- And more
Nice to haves
- Previous experience in customer service
- Previous experience in sales or business development
- Previous experience in account management
- Experience of using a CRM Experience using LinkedIn
Job Types:
Full-time, Part-time, Fixed term contract, Graduate, Permanent, Temp to perm
Salary:
£10.00-£15.00 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Gym membership
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application question(s):
- How confident are you to call a client and have a professional conversation on the phone? (Don't respond with "very")
Experience:
- Customer service: 1 year (preferred)
Work Location:
One location
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