Technical Support Specialist
7 days ago
Job Title:
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
M365 Technical Support Level 3
Location:
West Midlands (Hybrid)
Type:
Permanent
Salary:
£42,005
Are you a skilled technical support professional seeking a challenging role that allows you to showcase your expertise and enhance customer service experiences? We have an exciting opportunity for you
The Role:
You will be a vital part of our Specialist Technical Support Team, providing top-notch technical support to internal and external customers.
Key Responsibilities:
Provide advanced technical support for diverse user issues, both hardware and software.
Utilize your expertise in Power Apps Automate, M365, and Blue Prism.
Handle complex issue triage, problem investigation, and major incident resolution.
Support Microsoft Products, Network, VMware, Storage and Back-up, various OS environments, and business applications.
Experience Required:
ICT (Level 5) professional qualification or equivalent.
Professional Management qualification (Level 5) or equivalent.
ITIL certification in IT Service Management, or similar.
Knowledge of Industry Best Practices like ITIL v4.
Extensive hands-on experience in a specialist technical support environment.
Join us and leverage your skills to contribute to an efficient and effective customer service experience. Apply today
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