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Event Technical Specialist

3 months ago

Newbury, West Berkshire, United Kingdom Vodafone Full time

Location:
Bradford (customer site) & Hybrid*
Salary:Excellent basic salary plus bonus and Vodafone benefits

Hours:
Full time 37.5 hours per week - Mon to Fri

  • Hybrid_
  • At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are._

Who We Are


We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.

With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


What you'll do

  • Part of a rota of Technical Event Leads to provide 24 by 7 support; take ownership of complex and high severity faults when required.
  • Provide a point of escalation for realtime issues, lapsetime investigations and assume the lead during Major Incidents.
  • Supporting the Event Technical Lead role in daytoday activities
  • Work closely with Vodafone and Customer Technical teams to represent the customer's interests internally.
  • To work with the Customer Operations Manager to support customer requests at site, ensuring that the relevant processes are adhered to.
  • Support technical requirements at all levels and across all ITIL processes and functions, providing direct technical liaison for the customer where required.

Who you are

  • Experience managing Major Incidents & Projects.
  • Knowledge and experience of ITIL best practices.
  • A recognized networking qualification such as TCP/IP
  • Indepth technical knowledge of Vodafone products and services.
  • Indepth intimate knowledge of customer services.
  • Indepth knowledge of BAU operational support teams within the business.
  • Experience of supporting the customer's inlife technical requirements into Vodafone while considering KPIs, SLAs and longterm objectives etc.
  • Ability to produce quality documentation.
    What we offer
We believe that taking care of our employees is the key to their success.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.


Together we can