Senior IT Service Manager

2 weeks ago


East Sheen, Greater London, United Kingdom BDO UK LLP Full time

About the Job:

BDO is an accountancy and business advisory firm that works with ambitious and high-growth businesses in Britain. As a Senior IT Service Manager at BDO, you will be responsible for steering the Change function within the IT Department, shaping the strategic direction of the team, and ensuring a robust partnership between Business Departments and the IT Department.

Your Role:

  • Manage the IT Service Management function to meet high standards
  • Direct the strategic course and foster a culture of excellence
  • Act as the primary contact for Business department
  • Champion continuous service improvement
  • Oversee Disaster Recovery plans
  • Monitor and refine service transitions
  • Ensure adherence to SLAs and deliver regular reports
  • Engage in vendor service reviews
  • Support potential or Major Incidents and escalations
  • Manage the lifecycle of problems
  • Support IT Communications during Major Incidents and Changes/Maintenance Communications

Requirements:

  • Thorough understanding of IT systems and infrastructure
  • Proficiency in Excel, PowerPoint, and Power BI
  • Knowledge in IT continuity and disaster recovery processes
  • Strong analytical and problem-solving skills
  • ITIL V3 or V4 Foundation certification
  • Experience in an IT Service Manager role
  • Exceptional stakeholder management abilities

At BDO, you will have the opportunity to work in ways that suit you and your team, with support for personal goals and career ambitions. The company values mutual support and respect, offering resources for career development and a people-centered culture.

BDO provides state-of-the-art collaboration spaces for teams to stay connected and share knowledge. With a focus on learning and networking, you'll have access to a wealth of expertise within the company.

We're here to support your growth and success at BDO


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