CRM Automation Specialist Tui Musement

1 week ago


Luton, Luton, United Kingdom TUI Full time

ABOUT THE JOB

  • Campaign components & capabilities
  • Use Braze & Taxi campaign components to build and delivery campaigns
  • Work with the CRM Manager to input into and translate journey & campaign briefs into Braze canvases, templates and campaigns.
  • Work with Designers to provide innovative and responsive creative solutions for our marketing campaigns, and ensure all outputs meet brand guidelines.
  • Ensure audience size for marketing automations is optimised by effective selections, appropriate suppressions and intelligent defaults to ensure relevant customers are not omitted.
  • Ensure appropriate selection criteria are in place so that our marketing programs adhere to the Data Protection Act and other relevant legislation.
Testing & optimisation

  • Work with the Analytics team ensure we effectively measure the incremental value of our activity at an overall level for multichannel or multistep campaigns as well as for individual messages
  • Ensure all activity is appropriately tested and relevant approvals gained before going live.
Business Insight

  • Gain and maintain an expert understanding of the travel industry, TUI's business and our drivers of value and wider dynamics in each source market and our competitors. As well as CRM, using customer insight, business insight and competitor insight.
  • Understand TUI's customer segments and behaviours. Use this insight to inform and influence plans and development around KPIs and our marketing programs.
User Support

  • Support colleagues as appropriate sharing of your skills and knowledge of campaign delivery capabilities

ABOUT YOU

  • Fluent in English; ability in other languages especially Italian/Spanish would be beneficial but by no means essential.
  • Comfortable working in a large pan European business, where occasional international travel will be required.
  • Educated to a degree standard.
  • Proven track record of implementing multichannel marketing communications through industryleading technology (ideally Braze but also Salesforce, Adobe, EMarsys, IBM etc.)
  • At least 3 years' experience in a similar roles
  • Good technical knowledge of marketing platforms, and good knowledge of relevant coding languages (HTML, SQL, Liquid script etc.)
Experience of working using agile methodologies
  • CRM Analyst

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    CRM Analyst - 12 Months FTC 1 Luton, United Kingdom Hybrid Fixed term Full Time 37.5 The Digital Merchandising Executive works for the Digital team that manage the suite of websites across the TUI UK & Ireland business based out of our modern and vibrant head office in Luton. Our website, , is responsible for driving over 65% share of the...


  • Luton, Luton, United Kingdom TUI Full time

    Join our TUI BLUE & Hotel Concepts team as a Logistics Executive where you will provide administrative and logístical support to the Entertainment & CX team ensuring the entertainment and specialist factors for differentiated products are delivered in themost cost effective and efficient way.This is a fixed term 12month contract to cover maternity...

  • Leasing Specialist

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business.Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.Airline Operations is a function within our airline organisation responsible for the operational planning and H24 delivery and...


  • Luton, Luton, United Kingdom TUI Cruises GmbH Full time

    United Kingdom | Luton | LU2 9TN | Wigmore House 37,5 Type of contract: Permanent The Dynamic Operations Executive will be first point of contact in relation to on the day customer disruption (UK and overseas) as well as any in resort disruption for all TUI UK&I customers who are travelling on a 3rd party airline, or have booked a Dynamic product. This...


  • Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all...

  • Payment Specialist

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    FIXED TERM CONTRACT 24 MONTHSJoining the Payments Factory team as a Payments Specialist your role will be responsible for ensuring that payments within the TUI group are processed within contractual terms / timeframes by executing multi-currency, multi-channel (cheques, BACS, cross-border etc) payment runs totalling in the region of £4bn per annum...


  • Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. Performance and Analysis is a function within our airline organisation responsible for supporting the Management team in the...


  • Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business.Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.Performance and Analysisis a function within our airline organisation responsible for supporting the Management team in the...


  • Luton, Luton, United Kingdom TUI Full time

    TUI is well on its way to transforming our marketing to be highly relevant to each individual customer, driven by what we understand about their history and reacting to the events and behaviours of each customer. Now is the perfect time to join the team as we embark on the next phase of our journey. We are moving to customer journeys, campaigns and...

  • Product Owner

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    Our goal is to drive more holiday sales through digital channels. We do this by identifying and sharing Digital Marketing best practices throughout the business, partnering with TUI's local Marketing teams to launch large cross-market projects to deliver the technology, capabilities and tools needed to run efficient growth strategies.The CDP Business Owner...


  • Luton, Luton, United Kingdom TUI Full time

    You'll be great at building and maintaining positive relationships inside and outside of TUI, aiding Hiring Managers to fulfil their recruitment requirements, while finding and implementing new and innovative ways to achieve our Talent Acquisition deliveryplans. In return you'll receive great benefits by being part of the largest global tourism group.This...


  • Luton, Luton, United Kingdom TUI Full time

    The world is full of opportunities so why not start your adventure at TUI. A rare opportunity has landed within the Paid Social team, this is the perfect chance to join a fast-paced digital marketing team within an exciting industry. Reporting into the PaidSocial Manager, the Paid Social Executive will play a key role in optimising and improving the...


  • Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all...


  • Luton, Luton, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business. Digital Commerce (Digital Product & Digital Experience (DX) & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all E-commerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product,...


  • Luton, Luton, United Kingdom Ifairworthy Full time

    Reporting directly to the Manager Continuing Airworthiness, the Airworthiness Project Manager has the responsibility to Provide oversight of the continuing airworthiness of individual aircraft and the issue (and be able to issue) of Airworthiness Review Certificates. Manage aircraft transfers between TUI Group airlines, other operators & aircraft EOL,...


  • Luton, Luton, United Kingdom TUI Full time

    As the Senior Manager - Business Intelligence & Projects, you will be an integral part of the Group Controlling team, reporting into the Head of Financial Performance & Projects.You will define, monitor and report operational & strategic performance / trading indicators for the Group / segments towards key internal & external stakeholders (e.g. CFO, GEC,...

  • Head of Product

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    We are looking for an experienced Head of Product - Content Service to lead our programme of work to move away from having local systems in each of our markets to building a market leading suite of content technology services that will lead the travel market in content automation across the products we sell.This a great opportunity to join a team of...


  • Luton, Luton, United Kingdom TUI Group Full time

    Luton, GB- Hybrid Permanent Full Time 37.5An exciting opportunity in a global, dynamic organisation focusing on providing advanced analytics solutions to our Markets and Airlines division.The People Analytics team, sitting in the HR organisation, is at the forefront of developing Data & Analytics solutions at TUI. Thriving in an exciting & fast-paced...

  • Programme Lead

    1 week ago


    Luton, Luton, United Kingdom TUI Full time

    The role holder will play a key role in the Transformation of TUI, working on an exciting technology change project that spans twelve of TUI's operating countries. You will help TUI to maximise the significant opportunities available from working together across all our Markets to become more efficient, drive more business value, and ultimately to provide...

  • Content Executive

    1 week ago


    Luton, Luton, United Kingdom TUI Cruises GmbH Full time

    TUI Group is the world's number one integrated tourism business. We're focusing on creating the moments that make life richer for our customers and we're pleased to be recruiting a Content Executive to help us deliver accurate and engaging communications for our customers. Working within the TUI Airline Customer Experience team and reporting to the...