Order Management Consultant

2 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Cars Full time

Do you want to join us on our exciting journey?
Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people's lives less complicated.

We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.


Looking for more than a job?
A job with meaning is more than a job. Creating the kind of positive change, we're planning will need the skills of the world's most talented people.

In this role, you'll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible.

Curious? We hope so

What you'll do

We're looking for dedicated and an engaged Order Management Consultant to join our growing team based at our Maidenhead office.

Our Order Management Operations hub manages the effective ordering and delivery of vehicles to customers from confirmed order, through to the handover with the retailer, encompassing all in-life operations.

Through sound product knowledge, and with a compliant operational procedure, you will be responsible for moving a new customers confirmed order through the ordering process to allocate a vehicle and pass the order to our retailer network for delivery fulfilment.

This role is an exciting opportunity for any individual that is looking to be part of a new journey within the business and who is looking to gain experience in a varied role.

The role will cover 5 days out of 7 shift pattern.

Responsibilities include:

  • Ensure that all different data systems that need to be connected are updated
  • All contracts to be created and the order to be placed in the factory system (Vista)
  • Responsible for ordering Built to Order (BTO) Retail cars for the B2C team in line with customer order demands and sales trends taking into consideration any supplyled constraints
  • Responsibility from the point that the customer's order is ready to be placed until that the car is delivered to the required retailer
  • Handle all order change topics e.g. destination changes, order changes, questions about delivery times, order cancellation, matchmaking activities and vehicle order transfers
  • Contribute to any adhoc projects

What you'll bring
The successful will have exceptional communication skills and will be able to build strong working relationships.

You will have fantastic attention to detail and an agile approach to work to keep up with the fast-paced and ever evolving nature of the department.


  • Passionate about helping people with a positive attitude.
  • Calm under pressure with an organised nature and excellent administration skills and strong attention to detail.
  • Excellent communication and interpersonal skills, both written and spoken
  • Excellent organisation and time management skills
  • Ability to work to deadlines and to perform well under pressure
  • An enthusiastic and agile approach to work
  • Flexible approach to work and the ability to adapt to changing environments and goal posts
  • Efficient and a good attention to detail, particularly when performing administrative tasks
  • Motivated by working in a fastpaced, dynamic team with the ability to adapt, manage and meet deadlines.
  • Adaptable and positive to changes in assignments and priorities; able to a behaviour or work methods in response to new information, changing conditions, or unexpected obstacles.
  • A team player, willing to help others and be helped.
  • Familiarity with integrated ordering systems and automotive experience would be beneficial
Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us

Location:
Maidenhead or Daventry

Benefits & Life at Volvo Car UK:

  • Circa £25,000 DOE. Competitive salaries that are reviewed and benchmarked annually
  • Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
  • Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
  • 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
  • 15 days' work from anywhere in the world policy
  • 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child's 3rd birthday
  • Matched pension contribution up to 5%
  • Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
  • 2 paid volunteering / charity days per year
  • Access to our preferential employee lease car scheme for you and your family
  • Subsidised onsite restaurant plus free refreshments and snacks
  • Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
  • A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible b

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