Technical Support Agent

1 week ago


Stevenage, Hertfordshire, United Kingdom Luxrite Ltd Full time

Due to continued growth we are recruiting for someone to join our technical team to provide 1st class support to our customers.

This is a full time position to provide help desk telephone support via remote software for CCTV Video Recorders, Cameras, Intruder Alarms, and other security products.

Previous experience in a similar support role is preferrable particularly in CCTV area.

Your main duties are but not lmited to:

  • Extending and updating knowledge of products, technical specifications of product range and app.
  • Provide presales assistance and recommendations on suitable products and services.
  • Provide or assist customer demonstrations and installations.
  • Attend client meetings, company events and exhibitions as a representative when necessary.
  • Support in Repairs, Training and Sample testing when necessary.
  • Visiting clients and sites to provide demonstrations of products and support with technical knowledge.

Requirements:

  • Minimum of 2 years' experience working in a support/customer service role.
  • Effective problemsolving skills.
  • Ability to analyse and assess options fully.
  • Competent in Windows and Mac operating systems.
  • Willingness to go above and beyond with a 'can do' attitude.
  • Experience using remote desktop software.
  • Should have excellent telephone skills and have the ability to work calmly under pressure.
  • Understand basic IP network setup.
This position is based in our Stevenage office in Hertfordshire. All applicants must be eligible to live and work in the UK.

No Agencies Please
Work remotely

  • No

Job Types:
Permanent, Full-time

Salary:
Up to £27,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Experience:

Desktop Support: 2 years (preferred)

Work Location:
In person

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