Technical Support Agent
1 week ago
Due to continued growth we are recruiting for someone to join our technical team to provide 1st class support to our customers.
This is a full time position to provide help desk telephone support via remote software for CCTV Video Recorders, Cameras, Intruder Alarms, and other security products.
Previous experience in a similar support role is preferrable particularly in CCTV area.Your main duties are but not lmited to:
- Extending and updating knowledge of products, technical specifications of product range and app.
- Provide presales assistance and recommendations on suitable products and services.
- Provide or assist customer demonstrations and installations.
- Attend client meetings, company events and exhibitions as a representative when necessary.
- Support in Repairs, Training and Sample testing when necessary.
- Visiting clients and sites to provide demonstrations of products and support with technical knowledge.
Requirements:
- Minimum of 2 years' experience working in a support/customer service role.
- Effective problemsolving skills.
- Ability to analyse and assess options fully.
- Competent in Windows and Mac operating systems.
- Willingness to go above and beyond with a 'can do' attitude.
- Experience using remote desktop software.
- Should have excellent telephone skills and have the ability to work calmly under pressure.
- Understand basic IP network setup.
No Agencies Please
Work remotely
- No
Job Types:
Permanent, Full-time
Salary:
Up to £27,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
Desktop Support: 2 years (preferred)
Work Location:
In person
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