Customer Sales/service Team Leader

2 weeks ago


Leeds, Leeds, United Kingdom Venatu Full time

The Client is a customer-focused company that takes great pride in establishing and preserving long-term close connections with its customers.

To guarantee complete customer satisfaction, our highly qualified team makes every effort to address customer issuesand find solutions. The focus of all we do is on our customers

We are searching for a customer service enthusiast to join our team and help us achieve customer service excellence.

Leading the customer sales team, analysing and processing customer purchase orders, servicing customers at the trade counter as needed, areall responsibilities of the position.


ROLE
-
PROVIDE EXCELLENT CUSTOMER SERVICE:

-
EFFECTIVELY MANAGE THE INTERNAL SALES TEAM:


  • ENSURE ORDERS, QUOTATIONS AND ENQUIRIES ARE COMPLETED ACCURATELY AND IN ACCEPTABLE TIMESCALES:
-
PROACTIVE:

-
PROFESSIONAL, FRIENDLY MANNER

RESPONSIBILITIES

  • Achieve growth and sales targets by successfully managing the sales team.
  • To offer excellent levels of service to the customer and maintain that level across the team.
  • Provide effective performance recognition through employee feedback, rewards, and disciplinary action, with the assistance of Human Resources.
  • Promote website usage, ordering and the benefits.
  • Supporting marketing activities to ensure initiatives are acted upon.
  • Proactively improving, increasing, and driving telesales function.
  • Proactively ensuring customers are updated with changes affecting their orders and accounts.
  • Work closely with all company departments ensuring all teams work together.
  • Accurately input orders onto the system.
  • Input quotes onto the system and monitor and chase.
  • Serve customers on the Trade Counter.
  • Actively sell to each customer, promotions, addons, and new products.
  • Ensure customers are proactively contacted to maximise sales.
  • Contact dormant customers and new prospects to promote the company's products and services.
  • Maintain accurate records of contacts, changes, unique selling activity etc. regarding customers.
  • Able to give up to date and knowledgeable product advice.
  • To oversee depot administrative tasks.
  • Aid Credit Control in managing the status of each account. To liaise with Credit Control to flag any issues.
  • To ensure that any issues with customer accounts are highlighted in a concise and timely manner to enable them to be resolved quickly and correctly and documented against the customer.
  • Large or specialist enquires are flagged to your line manager to ensure that they are priced accordingly to win the business.
  • Any further duties to enable the Company run smoothly and efficiently.

Skills and Abilities


Leading by example and creating a motivated environment, achieving, and exceeding margin and sales targets, customer reactivation, providing excellent knowledgeable customer service and on-going customer account management.


Employment Details
42 hours per week (paid for 43 to include 1 in 4 Saturday's).

28 days holiday per year including Bank Holidays, plus loyalty scheme. Holiday year January - December, Christmas closure taken from holiday.

Workwear provided.

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