Associate Director in Commercial Office

2 weeks ago


London, Greater London, United Kingdom Whalar Full time
Associate Director, Client Services

Work Location:
London (Hybrid with 2 days in the office)

Start Date :

ASAP
Whalar empowers creators, brands, and platforms to tap new areas of innovation and drive business growth together.

We do this through our six divisions:

brand partnerships, talent management, proprietary technology, a creator-centric venture studio, a gaming studio, and a physical campus for creators.

We Liberate the Creative Voice.

About the Client Services team:
The Client Services team has ultimate responsibility for the creative output of client campaigns.

Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life.

The Associate Directors ultimately are the gatekeepers of this vision and the guardians of the brands we work with.
Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Excellent Client Servicing :

Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed.


Team Management :

Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting.


FInancial Accountability :

Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized.

Listen deeply and ask big questions to help our clients go beyond their vision and goals. Offer up true creator economy expertise and knowledge of your accounts - supporting the Business Leads with client stewardship.

Account Development :
Develop client relationships and deepen partnerships, identifying and escalating new commercial opportunities.
Have 6+ years' agency or brand experience
Have a proven track record of successful program delivery and account growth with large customer accounts
Have experience managing a team, including career development, and be a natural motivator of people
Multiple languages is a plus
At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength.

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

~ Private medical insurance
~ Health cash plan
~25 days of PTO + Sick days + Winter break
~ Private pension scheme
~ Monthly phone/internet reimbursement
~ Professional development stipend
~ New joiner Home office allowance
~ Up to 16 weeks of paid maternity/paternity leave
~

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