![Royal Mail](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
6 days ago
Who are we looking for?
We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively.
Desirable qualities would include:
Proven record within a fast-paced customer service environment
A passion and commitment for delivering a great customer experience.
Enthusiastic and responsive - seeking a positive resolution for all customers.
Self-motivated.
Able to work as part of a team or alone.
Ability to work under pressure and to deadlines.
Good planning and flexibility.
Computer literate and good keyboard skills.
What will you be doing?
The role of a Customer Service Advisor is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries and complaints in a timely manner.
Daily duties will include:
General enquiries (advice and support)Tracking/Complaints.
Data inputting - quickly and accurately.
Handling all customer interactions with care - delivering a 'first class' customer experience at all times.
What do you need to know?
Pay rate:
£11.77 per hour
Temporary Contract:
between 8-12 weeks.
Around 37.5 hours per week, between the hours of 08:00am - 18:30pm Monday to Friday, 08:00am - 15:00pm Saturday, 09:00am - 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible)
There will be a mixture of various length of shifts throughout the week but you will be required to work every Saturday.
Shifts are given 4 weeks in advance.Free on-site parking.
There is no canteen on-site however it is close to amenities.
Job Types:
Full-time, Fixed term contract
Contract length: 12 weeks
Salary:
£11.77 per hour
Benefits:
- Free parking
- Onsite parking
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
Reference ID:
ANG00528
Expected start date: 11/03/2024
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