Customer Service Advisor

6 days ago


Barnsley, Barnsley, United Kingdom Royal Mail Full time

Who are we looking for?
We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively.

Desirable qualities would include:
Proven record within a fast-paced customer service environment
A passion and commitment for delivering a great customer experience.
Enthusiastic and responsive - seeking a positive resolution for all customers.
Self-motivated.
Able to work as part of a team or alone.
Ability to work under pressure and to deadlines.
Good planning and flexibility.
Computer literate and good keyboard skills.

What will you be doing?


The role of a Customer Service Advisor is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries and complaints in a timely manner.


Daily duties will include:
General enquiries (advice and support)Tracking/Complaints.
Data inputting - quickly and accurately.
Handling all customer interactions with care - delivering a 'first class' customer experience at all times.

What do you need to know?

Pay rate:
£11.77 per hour


Temporary Contract:
between 8-12 weeks.

Around 37.5 hours per week, between the hours of 08:00am - 18:30pm Monday to Friday, 08:00am - 15:00pm Saturday, 09:00am - 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible)

There will be a mixture of various length of shifts throughout the week but you will be required to work every Saturday.

Shifts are given 4 weeks in advance.
Free on-site parking.
There is no canteen on-site however it is close to amenities.

Job Types:
Full-time, Fixed term contract

Contract length: 12 weeks

Salary:
£11.77 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Every weekend
  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Reference ID:
ANG00528

Expected start date: 11/03/2024

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