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Dog Day-care Carer Cover Driver

3 months ago

Islington, Greater London, United Kingdom Bruce's Full time

Are you a dog lover who is comfortable around all breeds and loves being outdoors in all weather?

Do you have driving experience and great customer service skills?

If so, we have an exciting opportunity for you at Bruces Country Hills

We are currently recruiting for a Full time Carer Cover Driver in the Belsize / Islington area.

About us:

At Bruce's we unleash happiness and enrich dogs' lives.
Founded in 2008, we have become the UK's recognised leader in Doggy Day Care and are fluent in dog.

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

Our expertise means that we allow dogs to be dogs, and everything we do is dog-first.
Dogs are our moral compass.

About the role:


We are now recruiting at our Country Hills daycare in Hemel Hempstead for a loyal, motivated full time Carer Cover Driver who will love being surrounded by dogs, caring for their safe and healthy transportation to and from day care and provide our customers with outstanding service.

The Carer part of the role will involve spending time in the fields looking after and enriching the lives of the dogs in our care.


The role of a cover driver is to help out on routes often at short notice and also for holiday cover.

The routes start off in the central London area and entail transporting the dogs to and from our Centre in Hemel Hempstead.

So you would preferably be from this area.


This is a customer facing role so you must be well presented, well spoken with good English and outstanding communication skills.

Please note that a DBS is required and you must have a full clean UK licence as our company vehicles are manual.


Key responsibilities:

  • Safely transporting dogs to and from Daycare in our Bruce's Doggy Buses and caring for them in the fields at our centre.
  • Excellent customer service skills when talking to our customers at pick up and drop off, as many Drivers are the 'face of Bruce's' for lots of our customers
  • Demonstrate our Values at all times; Caring, Reliable, Positive and Passionate
  • Safely loading and unloading dogs into and out of the doggy busses
  • Maintaining a clean, comfortable and hygienic doggy bus (including cleaning the dogs down when it's muddy)
  • Ensure the safety of all dogs is never compromised whilst they remain in our care (leads, gates, speeding, cornering).
  • Upon arrival at the Centre support the other carers to deliver all enrichment routines (including photos), contributing suggestions to improve dog behavior.
  • Following customers instructions for pick up and drop off, e.g. lunches, where to leave the dog if the owner is not in, securing property.
  • Bathing, washing and towelling dogs prior to drop off.
  • Check each dog's notes before dropping off for any updates to give to customers
  • Ensure vehicle is roadworthy and legally compliant
  • You will be the face of Bruce's for 50% of our customers, you will have the confidence and service ability to deal with customer queries as well as explaining dog behaviour concerns at the doorstep.

Why work for us:

It goes without saying you will have lots of dogs to cuddle and play with.

If you have your own dog they can come to work with you (as we provide staff with FREE dog day-care at Bruce's -providing they comply with our happy play policy).

At Bruce's we're always striving to learn more about dogs and our staff receive training from our expert dog trainers as well as ongoing personal development with our Learning and Development partner.


Our benefits don't stop there:

  • Subsidised Muck Boots and free uniform
  • Working in an idyllic, rural location
  • Plenty of pizza days, periodic get togethers and social fun.
  • Membership to LifeWorks, the world's largest employee assistance programme
  • Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more
  • Pension contributions

Salary:
£25,881.44 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Wellness programme

Schedule:

  • Monday to Friday

Application question(s):

  • Have you worked with dogs before?
  • Do you have Customer service experience?

Experience:

  • Driving: 2 years (required)

Work Location:
In person