Current jobs related to Helpdesk Secretary - Warrington, Warrington - Warrington and Halton Teaching Hospitals NHS Foundation Trust

To support and assist the Support Systems Office Manager and Operational Estates Manager in providing
and managing an effective and efficient Help Desk and service. To ensure the Estates Department
provides a safe working environment to clinical, non-clinical, patients and staff and complies with all
relevant statutory and regulatory bodies

Provide clerical and secretarial assistance to the Estates Department across the Trust as required.

The department operates a computerised management system to control all defect work and regular
housekeeping must be done.

To communicate with trades staff on work related issues.

• To review the workload allocation of Trades staff with the Office Manager and Estates Officers.
• To receive maintenance requests via telephone from departments/directorates and outside subsequently

input information onto computer aided facilities management system.

• To deal with difficult telephone queries/complaints and ensure that they are resolved in the correct/tactful

manner.

• Under instruction call out outside maintenance contractors

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative.

We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.

We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities.

We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work.

The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Communication.

• To communicate with trades staff on work related issues.
• To review the workload allocation of Trades staff with the Office Manager and Estates Officers.
• To receive maintenance requests via telephone from departments/directorates and outside subsequently

input information onto Resman system.

• To deal with difficult telephone queries/complaints and ensure that they are resolved in the correct/tactful

manner.

• Under instruction call out outside maintenance contractors

.

Experience / Skills.

• The management of the Help Desk. And responsible for the contractors to work ID and Fire register.
• To provide bed register and monitor risk assessment for extension leads and collate the asbestos register.
• To input weekly stock take adjustments for monitoring of the stores stock levels.
• To organise the weekly oncall list and distribute to Switchboard, Estates Officers and Team Leaders.
• Provide support to Support the Office Manager and Head of Estates, Estates Officers in all other duties.
• Ensure that customer service standards are maintained.
• Aware of statutory guidelines and regulations.
• Understanding of multidisciplinary workforce duties and tasks. Knowledge of trades work and

maintenance terms to enable work to be categorised and prioritised. Basic knowledge of regulatory
standards.

Freedom to Act

• Work on own initiative, tasks are managed proactively.
• Working with guidelines for the Trust and Departmental procedures and contribute to change in those

policies and procedures.

• Make decisions on a daily basis on clinical need and allocate work based on post holder knowledge of Trust

Policies.

Mental Effort

• To be able to work in an unpredictable work environment under increased pressure during emergency

situations and the general nature of the department.

• High degree of concentration for long periods of time, data analysis and creating reports.
• Frequent telephone interruptions.
• Constant use of VDU.

Freedom to Act.

• Operating within agreed procedural guidelines and agreeing with the Office Manager deployment of the

staff to enable compliance and completion of the tasks.

• Ability to work on own initiative think laterally and organise own workload.

Organisational Skills.

• To be responsible for organising and prioritising job requests and issuing to relevant Trades staff.
• Ensuring all job dockets are completed and r

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