Customer Training Support Advisor
2 weeks ago
Full availability to attend on site training 22nd July - 23rd August required
Location:
Datchet SL3 9LL/ Hybrid once training complete
We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most.
We are not content with being good enough.Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.
Right now, we're looking for our next future shapers and experience makers to join our Contact Centre team in a hybrid role based at our Datchet location.
As a Customer Service Advisor, you'll make a vital contribution to your team's success by delivering amazing customer service for one of the exciting brands we represent.
Whether it's resolving queries by telephone, letter, email or online, you'll have all the answers our customers' need, however complex.
In short, you'll use your flair for helping others to put those who matter most at the centre of your day.
This role is not just a 'job,' it's the start of a journey to develop a career in customer service.
Experience of communicating with a high volume of customers to deliver an outstanding service, ideally in a contact centre using a variety of channels.
Proven experience of working within a FCA/ Financial Services regulated environment is preferred, however a customer service background will be considered as full training will be provided.
Flexible in working hours, to meet the needs of the organisation.Minimum of 5 GCSEs grades A-C including Maths and English language.
Demonstrated ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service is delivered to both external and internal Customers; To work as part of a team delivering a best-in-class customer experience and "right first time" transaction processing and administration.
Provide extensive and in-depth Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer and building a comprehensive understanding of their requirements.
Respond and resolve customer queries regarding financial settlements and contract terminations.Provide guidance and explain options within the frameworks of a regulated environment, guiding the customer through the journey and skilfully retaining customers through positive relationship building and nurturing.
Managing the end-to-end customer journey in relation to material changes to their finance agreements, liaising with all parties concerned to conclusion.
Take ownership of customers concerns and act as a primary contact, providing name and telephone extension to help build confidence.
To provide premium levels of customer skills and ensure that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times.
Follow internal policies and processes to ensure that any administration tasks are completed appropriately.28 days holiday (including 3 public/bank holidays) plus the opportunity to purchase additional days off
Excellent on the job training and on-going core skills development
Life assurance and access to a company pension scheme (after qualifying period)
Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
An employee assistance programme to ensure your wellbeing
Unique career opportunities within this client partnership
Financial Checks will be undertaken on all successful candidates. You will need a quiet and comfortable ergonomic workstation when working remotely
Full availability during training required, this will be fully site -based in Datchet and will be Monday to Friday 9-6 for the first 4 weeks
Once training complete you will be required to be in the office 1-2 times a week
The shift pattern will be 40 hours per week, as follows:
Diversity & Inclusion Statement
It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.
Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
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