Head of Client Experience

2 weeks ago

London, Greater London, United Kingdom Visit Greenwich Full time £28,000 - £32,000

Macro Group are looking for Guest Experience Manager for IFS Cloud Cable Car toensure safe and consistent delivery of required guest service standards in accordance with the agreed Passenger Service Charter across the entire IFS Cloud Cable Car.


Contract Type:
Full Time
Manage the safety of all members of the public, staff, and contractors.

Proactively identify risks to health and safety across the site on a daily basis by identifying hazards and taking appropriate corrective action.


  • Take ownership of guest service, challenging poor behaviours and celebrating legendary guest care.
  • Support on the job training with staff.
  • Control the operational activities of the various suppliers across the site when the Facilities Manager is not available, ensuring that all contractors are issued and are following the permit to work system.
  • Line manage a team of Welcome Hosts, ensuring return to works, performance management, regular one to ones, mid/ end of year reviews and appraisals are completed.
  • Manage Sub Contractors when visiting site.
  • Support other areas of the business such as and when required.
  • Due to the nature of the business this role will need be able to work 40 hours a week working 5 days out of 7.
Guest Experience Manager - Macro Group (IFS Cloud Cable Car)
IFS Cloud Cable Car , North Greenwich Terminal , Edmund Halley Way , Greenwich Peninsula , London , SE10 0FR
Grab a VR headset and immerse yourself in an exclusive simulated reality with games.
A unique experience on the UK's first and only urban cable car.
An exciting hub of fun for the whole family
Experience breathtaking city views by air on the IFS Cloud Cable Car.
Your table is ready and summer is served. The Admiral's House is the oldest building within the Old Royal Naval College grounds.
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