Client Experience

2 weeks ago

London, Greater London, United Kingdom MotivatePT Full time £27,500 - £30,000
We're a tech business founded by a woman for women's well-being and health.

We're calling all organised, well-being enthusiasts who want to work with a company to make a difference to the quality of women's lives.

Position Overview The position's primary focus is to partner with the CEO ensuring that the company's objectives, projects and commitments are executed.

Supporting others is your thing.

If you thrive on solving problems, variety in your days and have pride in serving and supporting others, keep reading..

Support our clients and improve client retention Be the friendly, helpful voice in our inbox responding to client queries Making clients feel supported, heard and feel appreciated to be a valued client Always be on the lookout for ways we can improve the client experience Account managing corporate accounts and liaising with senior people Keep us running like clockwork Tackle the day-to-day operations to keep things running Schedule and reschedule PT sessions for corporate clients making sure no detail is overlooked Work closely with the PT team to troubleshoot and resolve any challenges Maintaining our 'run book', documenting our processes so we can look for ways to streamline, optimise and automate with our tech team Onboard new PTs as we grow and help them be the best brand ambassadors Count our calories That was a little joke, we do want you to stay on top of our numbers though Reporting key metrics regularly so we know if we're on track or off track as a business You're driven by KPIs and tracking sales targets Supporting our expansion Have conversations with customers on the phone to close signupsContributing to content for the website, social media and podcast - that may involve posting to platforms, adding blogs to the website Assisting in preparing presentations and material for pitches Liaising with and at times meeting with corporate clients and representing our brand professionally and positively Liaising with contractors and tech team Our ideal candidate has..

2 to 3 years experience assisting a department or head of a department (bonus if you've worked "in corporate") A passion for fitness and wellbeing Strength, agility and the ability to manage multiple things at a time A positive, high-energy and get-it-done mindset as it's not always an easy job dealing with clients, it has its moments An ability to anticipate needs beyond the week and are highly organised A high level of professionalism and emotional maturity High standards for yourself and your job Exceptional communication skills (written and verbal), responsive and understanding Technical competence and current How to apply If you'd like to be considered for this role, please send the following to .This role has flexible WFH opportunities but will require time in the London office or seeing clients in London occasionally.

What we offer Salary range £27,500 to £30,000 depending Incentive bonuses

  • Hit the beach or the spa on your birthday 28 days paid holiday days (including bank holidays) Wellness benefits

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