Operations & Delivery Agent
2 weeks ago
Join our Operations team in Edinburgh as an Operations & Delivery Agent, where you will be responsible for communicating booking updates with our suppliers and operational management of pre-agreed Cruise Ship port calls as required to ensure the smooth operation of shore excursion operations and the complete satisfaction of our cruise passengers.
ABOUT THE JOB
- Updating and confirmation of all services with suppliers in relations to services/products required for our excursion operations transport, venues, guides, staffing and all other services as required by the client
- Preparation of all operational paperwork as required
- Responsibility for successful operational delivery of port calls in situ at the pier
- Supervision of Pier Dispatch Assistant's in situ at the pier
- Emergency point of contact during Cruise Ship operations
- When required keep in contact with clients onboard staff, in particular the shore excursions teams, in order to review, update and agree final requirements in respect of tour services offered to our clients
- Handling of all administrative tasks related to the role
- Creation of profitability reports and preparation/distribution of invoices for all services provided (including abort call notification & invoices)
ABOUT YOU
- Degree education preferable but not essential
- Previous experience in administration, supplier and customer management
- Ability to use MS Office tools such as Word, Outlook and Excel
- Highly organized and methodical person independently and in teamwork
- Flexibility in working hours and days
- Previous experience with Shore Excursions is advantageous
- Good communication skills essential
- Excellent level of English, both written and verbal. Any additional language advantageous
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning access to free learning platforms & language lessons
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
**#TUIJobs #TUIMusement #LetsTUIit
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Operations & Delivery Agent
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Edinburgh, Edinburgh, United Kingdom TUI Full timeJoin our Operations team in Edinburgh as an Operations & Delivery Agent, where you will be responsible for communicating booking updates with our suppliers and operational management of pre-agreed Cruise Ship port calls as required to ensure the smooth operationof shore excursion operations and the complete satisfaction of our cruise passengers.?ABOUT THE...
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