Senior Scheduler

2 weeks ago


Braintree, Essex, United Kingdom Eastlight Community Homes Full time
Eastlight Community Homes are proud to be the largest Community Gateway Association in the country. We pride ourselves on our
Ambitious, Inclusive and Accountable values which are the heart of all we do.


We have an
exciting internal opportunity for an Eastlight colleague to join our Home Solutions department as a Senior Scheduler.

As a
Senior Scheduler you will lead and manage a team of schedulers responsible for the planning of
Repairs, Home MOTs and Cyclical works undertaken by the Home Solutions Team. You will be instrumental in the delivery of excellent repairs service to Eastlight's customers.


Responsibilities

  • Inspire the Scheduling Team to maximise outputs of the Home Solutions Repairs Team by reviewing the processes, systems & departmental relationships.
  • Manage the culture of the team to ensure the most efficient service is being provided to the "customer".
  • Maximise the efficiency of the trades team completing responsive & cyclical repairs.
  • Accountable for the strategy of Scheduling team's priorities, ensuring that we are compliant with our response times to completing responsive repairs and cyclical tasks.
  • Responsible for scheduling work, monitoring workforce and subcontractors to ensure that they comply with relevant specifications whilst delivering on or before works order target dates.
  • Daytoday management and supervision of a team of Schedulers, ensuring that resources are assigned effectively and that key performance indicators are met.
  • Responsible for complex case management and being a direct report for the resident liaison officer function, ensuring the process and key responsibilities of this team are adhered to.
  • Identify the causes of service failures and implementing improvements.
  • Communicating the trends to respective Repairs Managers and Customer Service Managers to enable service improvements to continually improve customer experience.
  • Develop, monitor, and report on performance indicators for the Scheduling Team

What you will need

  • A related Scheduling or Customer Service qualification
  • BTEC/NVQ in construction and/or good construction knowledge
  • Excellent problemsolving skills
  • Management experience of work Scheduling in a social housing/construction maintenance environment.
  • Ability to use performance monitoring systems.
  • Experience of working in fast paced environment to ensure business priorities are met.
  • Proven ability to work to deadlines and manage Scheduling Team and own workload.
  • Microsoft Word, Excel, and Outlook is essential.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.
-
£32,790 annual salary:

-
£2,200 Car Allowance:

-
Full time, Permanent:

  • Group stakeholder pension plan (Eastlight will double, up to 4% of the employee's contribution
  • Employee 4% + Eastlight 8% = Total 12%)
  • Annual wellbeing grant of £200 per annum
  • Subject to eligibility
  • 30 days annual leave plus bank holidays
  • Trailblazing family leave [Maternity, Paternity and Adoption 12 weeks full pay / 6 weeks half pay]
  • Subject to eligibility
.

  • BUPA healthcare cash plan, life assurance
  • Formal qualifications and paid professional membership.

We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex.**At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work.


There has never been a better time to join us
Click the link below to submit your CV and personal statement.


[Eastlight Community Homes are not currently licenced to provide visa sponsorship].

Application closing date:28th July 2023

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