Customer Care Executive
1 week ago
You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.
Key Responsibilities:
- Effectively fulfilling the booking once the sale has been made
- Resolving problems of customers on holiday
- Calming and advising customers appropriately
- Handling of customer complaints
- Liaising with tour operators
- Booking cancellations and transferring
- Supporting customers via an online webchat system
- Negotiating between our customers and operators
- Completing additions and amendments to bookings
- Logging notes of all communication
- Ancillary Sales and seeking upselling opportunities
- Crossselling clients to alternative holidays
- Identifying and rectifying causes of problems
- To undertake any other duties or projects as required by you line manager, appropriate to your role.
Skills and Experience:
- Strong verbal and written communication skills
- Strong understanding of our products
- PC Literate knowledge of Word, Excel and Outlook
- Basic knowledge of ABTA/ATOL regulations
- Excellent time management skills
- Ability to work under pressure and independently
- Organisational skills are essential to this role
- Ability to communicate effectively both internally and externally at all levels
Behavioral Role Fit:
- Professional nature
- Proactive & enthusiastic
- Supportive
- Team player
KPI'S:
- PCA %
Why Join Iglu?
Iglu is the UK's largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.
- Hybrid and Remote working options
- Discounted travel offers for family and friends
- Gym discounts at all major chains across the UK
- Mental Health and Wellbeing Support
- Electric Vehicle Scheme
- 24/7 Online GP Service
- Life Assurance for all
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee
- Biannual Company Get Togethers
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