Loyalty Manager

2 weeks ago

Store Support Office SSO BQ House Chestnut Avenue Eastleigh Hampshire SO LE England, United Kingdom B&Q Full time

About the role

Loyalty Manager

12 Month FTC (Maternity Leave Cover)

From £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Loyalty Manager and you'll be a big part of this.

Key responsibilities

As the Loyalty Manager you will work closely with the Senior Loyalty Manager to define and deliver the Loyalty propositions. Your focus will be on membership volume and value growth, delivering this through innovation of the propositions, and delivery of Loyalty events and other reward initiatives. You'll be the advocate and custodian of the Loyalty customer experience across various touchpoints to ensure the effective embedding of the Loyalty proposition across channels, journeys, products & services. You'll also be accountable for successful and efficient operations, collaborating with and providing guidance to the Loyalty Ops team to ensure effective operational management. Your responsibilities will include:

Loyalty Proposition Development and Delivery:

Support the Senior Loyalty Manager with the re-design, review, and formulation of new strategies for the

Loyalty proposition, positioning and brand (working with teams that enable the delivery e.g. Brand Marketing)

Own the Loyalty roadmap, driving continuous innovation and evolution of the Loyalty proposition and its

capabilities.

Identify and implement initiatives that acquire new customers into the loyalty programs and nurture and

increase the value of existing loyalty members, such as loyalty events, promotions, rewards, and surprise and-delight initiatives. Owning the end-to-end delivery, working cross functionally with teams such as marketing, commercial and retail

Define how we will look after our most valuable members, using personalised offers and experiences to

recognise and maintain their value

Customer Experience and Journey Management:

Act as the guardian of the loyalty CX throughout the acquisition, sign-up, welcome, and leave journeys

Ensure the effective embedding of the Loyalty propositions across channels and customer journeys

Insights, Reporting, and Performance Analysis:

Engage with data and analytics teams to gather and leverage customer data, generating insights to drive

loyalty strategies

Loyalty Operations:

Be accountable for the effective operational management of the Loyalty programs and execution of Loyalty

initiatives

Provide direction and guidance to the Loyalty Ops team

Collaboration and Stakeholder Management:

Widely share the Loyalty plan and how we will grow value from new and existing members

Collaborate with cross-functional stakeholders - including data & analytics, marketing, digital, commercial,

customer service - to deliver Loyalty objectives and the required customer experience.

Required skills & experience

Experience in Loyalty program proposition and strategy definition

Strong understanding and experience in operational management of Loyalty schemes

Knowledge of Loyalty best practices, trends, and industry standards

Familiarity with legal and compliance considerations related to Loyalty programs

Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and

engage customers

Good analytical skills with the ability to derive insights from data and make data-driven decisions

Detail-oriented with strong project management skills to handle multiple initiatives simultaneously

Creative problem-solving skills and a proactive approach to overcoming challenges

Experience in the retail, hospitality, or e-commerce industry is beneficial

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.

  • Senior Loyalty Manager

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleSenior Loyalty Managerfrom £75,000 + Car allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Location (i.e. Southampton, Store Support Office) We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with...

  • Senior Loyalty Manager

    4 weeks ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleSenior Loyalty Managerfrom £75,000 + Car allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Location (i.e. Southampton, Store Support Office) We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with...

  • Loyalty Manager

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO53 3LE England, United Kingdom B&Q Remote Work Freelance Full time

    About the roleLoyalty Manager12 Month FTC (Maternity Leave Cover)From £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid WorkingSouthampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything...

  • CDP Manager

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleCDP Manager (Tealium)Up to £65,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working We believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a...

  • CDP Manager

    4 weeks ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleCDP Manager (Tealium)Up to £65,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working We believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a...

  • Analytics Manager

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleAnalytics ManagerFrom £65,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of...

  • Analytics Manager

    4 weeks ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleAnalytics ManagerFrom £65,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of...

  • Financial Services Manager

    4 weeks ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleFinancial Services ManagerPermanent From £45,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to...

  • Financial Services Manager

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleFinancial Services ManagerPermanent From £45,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to...

  • Customer Data Analyst

    4 weeks ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleCustomer Data AnalystFrom £40,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working We believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a...

  • Customer Data Analyst

    1 month ago

    Store Support Office (SSO) - B&Q House Chestnut Avenue Eastleigh, Hampshire SO LE England, United Kingdom B&Q Full time

    About the roleCustomer Data AnalystFrom £40,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working We believe anyone can improve their home to make life better. From our Southampton store support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a...

  • Loyalty Manager

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom B&Q Full time £50,000

    About the role Loyalty Manager 12 Month FTC (Maternity Leave Cover) From £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with...

  • Senior Loyalty Manager

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom B&Q Full time £75,000

    About the role Senior Loyalty Manager from £75,000 + Car allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Location (i.e. Southampton, Store Support Office) We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole...

  • Group Loyalty Manager

    2 months ago

    Fleet, Hampshire, United Kingdom Zachary Daniels Full time

    Job Description Group Loyalty/ CRM Manager Multiple locations available/ offices across the UK. Can be based - Bicester, Peterborough, Fleet, Ware. We are currently working with a multi multi-million-pound retail brand who have 40+ sites across the UK and Internationally. They are one of the premier brand names in their field. We are helping them find a...

  • Group Loyalty Manager

    4 weeks ago

    Fleet, Hampshire, United Kingdom Zachary Daniels Full time

    Job Description Group Loyalty/ CRM Manager Multiple locations available/ offices across the UK. Can be based - Bicester, Peterborough, Fleet, Ware. We are currently working with a multi multi-million-pound retail brand who have 40+ sites across the UK and Internationally. They are one of the premier brand names in their field. We are helping them find a...

  • Loyalty Proposition Manager UK

    3 weeks ago

    Milton Keynes, England, United Kingdom Bp Energy Full time

    Entity: Customers & ProductsIf you want to know about the requirements for this role, read on for all the relevant information.Job Family Group: Marketing GroupJob Description: As Loyalty Propositions Manager you will own our Loyalty strategy, plans and performance delivery across the UK. This is a customer focused role with a deep understanding of loyalty,...

  • Loyalty Proposition Manager UK

    4 weeks ago

    Milton Keynes, England, United Kingdom Bp Energy Full time

    Entity: Customers & ProductsIf you want to know about the requirements for this role, read on for all the relevant information.Job Family Group: Marketing GroupJob Description: As Loyalty Propositions Manager you will own our Loyalty strategy, plans and performance delivery across the UK. This is a customer focused role with a deep understanding of loyalty,...

  • Head Of CRM

    2 months ago

    North East England, United Kingdom Found Consultancy Full time

    Head of CRM & Loyalty £55,000k plus excellent benefits Full time permanent Location: Newcastle - North East Sector :- Ecommerce / Marketing / sales Immediate hire Our client is a market leading organisation and this is an excellent opportunity to join in a new Head of CRM & Loyalty Marketing role. You will work closely with busienss Directors and...

  • Sso Template

    2 weeks ago

    Eastleigh, United Kingdom B&Q Full time

    **About the role** **Loyalty Manager** **12 Month FTC (Maternity Leave Cover)** **From £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working** **Southampton, Store Support Office** We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our...

  • Receptionist

    1 month ago

    Avenue, United Kingdom NSG Environmental Ltd Full time

    **Working for NSG** With a proud history of safely delivering cost-effective decommissioning, waste management and land remediation services for the nuclear industry, NSG is a team of experienced industry experts and graduate/postgraduate engineers and scientists bringing innovation and enthusiasm tempered with pragmatism to ensure effective delivery for...