Nhs Switchboard Operator

1 week ago


Cheltenham, Gloucestershire, United Kingdom Service Care Full time
Service Care Solutions are currently recruiting for two temporary NHS Switchboard Operators to work within the Gloucestershire Hospital. These roles will be a 3 month temporary contract with a possible permanent role if successful in position. There will be a part-time and a full-time role available.

Hours
37.5 hours per week & 22.5 hours per week

Rates
£10.40 PAYE ( £12.66Ltd) paid weekly via an umbrella company.

Job Summary
To operate the central communication service & associated systems.

To ensure a 24 hours service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.


Main Duties
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To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale

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To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered

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To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed

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To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required

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The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up-to-date inventory of where bleeps are

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Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples

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To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust

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To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner

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Working with the security team to produce an audit detailing overnight visitors to the hospital

Benefit of Service Care Solutions
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Excellent pay rates

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Exceptional referral bonuses

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Approved supplier to over 400 organizations nationwide

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Nationwide provider to over 40 different NHS trust & private organisations

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Subsidised training/ FREE mandatory training

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Dedicated and experienced one-to-one consultant support

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DBS checks provided via online services free of charge

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Full job spec on request

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