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Nhs Switchboard Operator
1 week ago
Hours
37.5 hours per week & 22.5 hours per week
Rates
£10.40 PAYE ( £12.66Ltd) paid weekly via an umbrella company.
Job Summary
To operate the central communication service & associated systems.
To ensure a 24 hours service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.
Main Duties
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To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale
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To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered
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To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed
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To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required
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The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up-to-date inventory of where bleeps are
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Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples
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To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust
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To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner
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Working with the security team to produce an audit detailing overnight visitors to the hospital
Benefit of Service Care Solutions
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Excellent pay rates
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Exceptional referral bonuses
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Approved supplier to over 400 organizations nationwide
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Nationwide provider to over 40 different NHS trust & private organisations
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Subsidised training/ FREE mandatory training
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Dedicated and experienced one-to-one consultant support
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DBS checks provided via online services free of charge
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Full job spec on request
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