Membership Administrator

2 weeks ago


London, Greater London, United Kingdom Illuminate Recruitment Ltd Full time

Membership Administrator - 12mth FTC

hours per week (flexible)

Hybrid role with flexible on-site requirements.

We are seeking an experienced administrator to join a small but effective Membership and Registration team. This role supports a broad range of tasks, including member services, subscriptions, accreditation, registration, and general administration.

The Successful Candidate

You will be a natural organizer with strong attention to detail and the ability to manage a variety of tasks. Being a motivated self-starter is essential, as you will be working as part of a small core team and expected to take responsibility for your own workload and prioritize accordingly. The successful candidate will be a team player and comfortable communicating with professionals from various industries.

Key Responsibilities

Provide general support via phone and email to members.

Process membership upgrades, cancellations, and payments.

Upload documentation and update/maintain internal tracking documents.

Collaborate with volunteers and staff to arrange assessments and provide administrative support.

Process new membership applications.

Help maintain and update the Membership Database.

Organize and administer annual subscription activities.

Organize and administer annual Continuing Professional Development (CPD) audit activities.

Provide general support for Registration and Accreditation processes.

Perform other reasonable tasks as required.

Key Skills and Competencies

Excellent English: Both written and spoken.

Clear Writing: Ability to communicate clearly and effectively in writing.

Relationship Building: Capable of building and maintaining positive professional relationships.

Adaptability: Flexible and adaptable to changes in workload and priorities.

ICT Proficiency: Excellent ICT skills.

Team Player: Enjoy working as part of a small team.

Task Ownership: Able to take ownership of tasks from beginning to end.

Organization and Detail Orientation: Highly organized with excellent attention to detail.



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