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Front of House

3 months ago

Cambridge, Cambridgeshire, United Kingdom Buckles Solicitors Full time

Come and join our team
:


Buckles Solicitors are recruiting for a confident communicator to join our Cambridge team as Front of House, to be the first point of contact for all visiting guests at Buckles Solicitors.


This opportunity can be a job share between two suitable individuals, working days to be discussed at interview stage, or we are happy for this to be a full-time role for one person.

This is a permanent opportunity based in the Cambridge office Monday - Friday 09:00 -17:30.

Job Summary:


The role of Front of House is to provide the highest level of client care and personal service to all clients in the business.

This includes visitors, clients, and internal stakeholders.


The role also supports the events function of business development (where required) to ensure that events run smoothly, to the highest standards and that all pre and post documentation is provided to the relevant departments.


Key responsibilities:

  • Ensuring the main reception area is tidy and presentable at all times.
  • Responsibility of either unlocking or locking up the main reception door.
  • Always provide day to day client care at the highest standard.
  • Book and confirm meeting rooms and appointment for internal and external meetings and events.
  • Arrange catering and provide refreshments when required for internal and external client meetings and events.
  • Ensure meeting room set ups are booked and carried out before the timed event and clear downs take place at the end of any large internal and external meetings.
  • Carry out daily meeting room tidy and supply checks.
  • Book and arrange UK and overseas travel and accommodation for staff members.
  • Process client payments by card, cash or cheque providing clients with relevant receipt.
  • Scan, copy and certify when applicable clients ID.
  • Daily internal delivery of documents and deliveries.
  • Perform weekly fire test to ensure we are compliant, and the alarm sounds around the building.
  • Carry out weekly and monthly building checks to ensure all areas are maintained document and report any issues.
  • Assist any contractors attending the office with information regarding the maintenance issue.
  • Assist manager with any facilities and health and safety duties for the office.
  • Liaison between all departments and offices with regards to events, bookings, and other front of house services.
  • Ensure that the client's needs are understood, follow up and ensure expectations are met at all times.
  • Proactively develop client care, in line with the company vision and constantly evolving it.
  • Drive client service excellence by staying close to the operation, building rapport and develop excellent working relationships, at all levels.
  • Carry out any other administrative duties when required
  • Cover and assist client service team with taking and transferring calls when required.

Reward and development:


Buckles recognise the success of every employee; working with you to ensure you have what you need to maximise your potential and develop your career.

Alongside a host of development, professionally and personally, we offer some fantastic benefits, which include.

  • 25 days annual leave, plus all UK Bank Holidays and your birthday off (or closest working day to your birthday without deduction from your annual leave allowance).
- vouchers for big life events, from marriage to children (grandparents included).
- high street discounts.
- on spot reward vouchers - internal recognition.
- a wide range of health and well-being offerings.
- private health care options.
- health care cash back plans for you and your family.
- enhanced pension; and
- ability to buy additional holiday.

To apply:

Please submit a CV that demonstrates the skills and experience you have that is suitable for this role.

We are an equal opportunity and disability-inclusive employer and value diversity across the firm.

We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or parental or caring status.


  • Department
  • Facilities
  • Locations
  • Cambridge
    About Buckles Solicitors:


With over 200 years of experience, Buckles Solicitors LLP is an award-winning firm, that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally.

We do not work with agencies outside of our agreed PSL.

Work experience and work placements schemes are not something we are able to offer at Buckles Solicitors LLP.