Diversity & Inclusion Coordinator (Gsdic)

1 week ago

London, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

The Diversity and Inclusion Coordinator is part of the Diversity and Inclusion Team for the Firm's Talent Development department for the Firm's employees.

This person will interact closely with the Firm's executives and administrative staff to ensure proper scheduling of employee talent development events, scheduling speakers to attend these events, reporting and analyzing data collected from program surveys and feedbacks.

This person will have a clear understanding of work streams and support other administrative tasks. The Talent Development Department are committed to empower and unearth the full potential of every employee of the Firm.

Main Responsibilities

  • Manage calendars and scheduling for multiple senior leaders to attend various meetings and trainings
  • Work closely with administrative team for booking and scheduling needs
  • Development of budget for approval from client
  • Collecting and confirming invoices between client and vendors
  • Reconcile budgets post event
  • Managing, drafting and approval of communications and sending from shared mailbox
  • Monitor and respond to inquiries in shared mailboxes
  • Prepare printed materials (agendas/handouts)
  • Pull, analyze and report on Learning Administration functions
  • Develop feedback surveys on Qualtrics platform and ability to analyze results
  • Upload assets to NovoEd platform
  • Internal and External Speaker engagement and calendar blocking
  • Zoom setup for live virtual sessions or book conference room for in person events.
  • Collaborate with A/V team on audio visual and recording needs
  • Onboarding new vendors into vendor portal
  • Working with legal department on TSA and SOWs


Requires a professional and polished approach as position interacts closely with various senior leaders and team members within the firm.

Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.
Excellent oral and written communication skills with ability to interact with senior leaders of the firm.
Strong computer skills including Microsoft suite, and knowledge of office technology/equipment.
Proficiency in Microsoft Excel
Experience with Learning Management System.
Analytical and technical skills.
Ability to work calmly and effectively in stressful situations.
Exceptional client service skills to exceed expectations.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.

Excelling as a team member, with a passion for delivering the Platinum Service standard and focused on total customer satisfaction.

Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one's job domain.

A college graduate with one to two years of administrative experience in a corporate environment

About The Company

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


  • Some of the benefits you will have access to:_
  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to

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