Customer Service Representative

1 week ago


Morpeth, Northumberland, United Kingdom piramal Full time

This role is responsible for the full order to cash process within SAP SD module and provides the key interface between the Customer and the Morpeth Supply Chain department.

The CSR is responsible for supplying customers with accurate and timely information on the status of their orders including information on delivery dates reliable availability dates for their products and handling any queries they may have.


Key Roles/Responsibilities:

  • Key contact between supply chain and customer
  • Input customer forecasts and measure changes to forecast and reasons why
  • Process customer orders including samples, letters of credit, STOs
  • Send order acknowledgements, invoices and CoAs/CoCs to customers
  • Maintain customer order books and similar reports
  • Handle customer queries
  • Inform customer of anychanges to the order book
  • Liaise with supply chain department to manage any changes to the customer order book
  • Raise capital disposals and liaise with the customer for payment
  • Maintain customer master data integrity
  • Attend daily AET meetings
  • Attend customer meetings

Competencies:

  • Very organized, methodical and with a high attention to detail
  • Comfortable working to deadlines
  • Good numeracy and IT skills including intermediate level in Microsoft Excel, PowerPoint and Word
  • Professionalism and Patience
  • Proactive approach to communication
  • Ability to convey information effectively in appropriate format using clear and positive language.

Job Types:
Full-time, Permanent

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Flexitime
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Flexitime

Supplemental pay types:

  • Performance bonus

Work Location:
In person

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