In Home Consultant

2 weeks ago

London, Greater London, United Kingdom The Floor Room Full time
Job Introduction

Who are we


The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.


It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality.

We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.


In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

We create an experience to
ENJOY, a vision to
INSPIRE and a relationship to
TRUST

The Position


We envision the shifts to be within the hours below, and you must be based within the North and South circular of London.


  • Shifts between 9am8pm Mon-Fri,
  • Shifts between 9am7pm Saturday,
  • Shifts between 10am5pm Sunday.


We currently have a number of exciting opportunities for In-Home Consultants (Estimators) to join the floor room family across a number of locations in the UK.


As an In-Home Consultant, you will drive sales and profitability through the delivery of an exceptional end to end customer experience by providing a first-class in-home customer experience.


Key responsibilities:

  • Be devoted to exceeding customer expectations from a customer service perspective, whether in the customer's home, in store, online or via mobile communications methods.
  • Ensure that you, the samples and the liveried Floor Room van are impeccably presented and are replicating the instore experience in the customer's home.
  • Using samples, you will advise on design, colour, suitability, durability and accessories.
  • Adapt your approach to offer a bespoke service ensuring all customers feel comfortable and inspired
  • Establish an understanding of the customer's project, taste and preferences.
  • Use your expertise and influence to demonstrate and explain options inline with the customer's needs and design preferences.
  • Keep your customer and colleagues updated proactively.
  • Achieve individual success in terms of sales and service by converting sales leads from stores, upselling and crossselling to maximise sales opportunities.
  • Maintain a detailed knowledge of all products and services as well as our competitors know what sets us apart from our competitors.
  • As the expert in your field, adopt a continuous development approach to feedback, learning and keeping up to date, including the latest design trends and technical details.

The Person

  • Previous experience of delivering a high standard of customer service
  • Experience of working in customer's homes helping them to buy products and services that are aligned to their needs is desirable
  • Previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment would be advantageous
  • A full UK driving licence

Benefits


Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of
the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do

  • 25 days holiday plus bank holidays
  • Competitive salary & bonus scheme
  • Retail discount
  • Cycle 2 work scheme
  • Digital GP service
  • Holiday trading
  • Pension scheme
  • Heath cash plan
  • Life assurance
  • Give as you earn

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