Supervisor

2 weeks ago

Kingston upon Thames, Greater London, United Kingdom REISS Full time

Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise.

With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.


Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.


For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.


What's this role about?


As part of our Retail team, you'll be joining our store in Bentall's Fenwick on a part-time basis as our Supervisor, who is responsible for ensuring the concession delivers premium customer service, achieves targets and delivers commercial and operational excellence.


What you'll be doing

  • Supporting with overseeing the daytoday running of the concession
  • Identifying opportunities to drive sales and maximize profitability
  • Achieving with the aim to exceed targeted KPI's
  • Inspiring the team to deliver exceptional service through regular service and product training
  • Implementing and maintain effective and efficient operational processes, procedures and administration
  • Supporting with recruitment and conducting performance/probation reviews
  • Deputise in the absence of the Concession Manager

What you'll ideally bring to the role

  • You'll have previous retail management experience at a similar level
  • A passion for premium or luxury product helps, but we're open to all retail backgrounds
  • Have a proven track record of increasing overall business performance
  • Have a proven track record of delivering excellent customer service through your team
  • Be highly visual and have strong commercial product management skills
  • Be able to flex between the customer service, operational, technical and visual elements of the role
  • Be confident working under pressure and thrive in a fastpaced retail environment
  • Be selfmotivated, focused and driven to achieve team and individual goals
  • Be a great people manager, able to bring the best out of your team
  • Have good written and verbal communication skills

What we'll do for you

  • Seasonal business wear allowance
  • Generous employee discount
  • Rewarding bonus and commission structures
  • Wellbeing and financial support through our Employee Assistance Programme
  • Low monthly cost health support through our medical cash plan
  • Fitness discounts
  • Family friendly policies including enhanced parental pay
  • 25 days annual leave
  • Employee referral scheme
  • Career development opportunities
WeAreReiss

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