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Student Engagement Officer

3 months ago

Dudley, Dudley, United Kingdom LD Training Services Full time

About the Position:

  • To conduct and oversee pre and post admission student (Information, Advice & Guidance) IAG.
  • To maintain and administer (with the help of support staff) accurate student records, fill in any gaps and assure consistent quality.
  • To facilitate crosscollaboration amongst recruitment, admissions and academics
  • To enhance the undergraduate student experience
  • To improve administrative support and efficiency
  • To develop and implement the student communications framework such as: student representative meetings and extracurricular activities.

Key Responsibilities:

  • Providing Information, Advice & Guidance to all students about all the available courses.
  • Forming and maintaining close, collaborative working with student societies and student representatives
  • Maintaining visibility and trust as a student engagement lead
  • Leading student focus groups and recruiting students to work in partnership on initiatives for enhancing students' university experience, e.g. enhancement project for assessment & feedback, work on attendance gaps.
  • Encouraging student involvement with collaborative/partnership initiatives to enhance the student experience in academic and nonacademic domains.
  • Organise & participate in communication initiatives and consultation processes to ensure that the student voice is heard, conveyed and plays a central role in strategic and operational decisions.
  • Collecting and managing student feedback and implement a rapid response student voice system ensuring resolutions of issues that may negatively affect institute reputation.
  • Ensure implementation of LDT and Partner Access and Participation plans.
  • Encourage students to voice their feedbacks and suggestions.

Student Administration

  • Manage hard copies and electronic version of student records by ensuring they are accurately files and kept up to date
  • Ensure records are complete and obtain the required information where records are incomplete.

Pastoral care

  • Appreciate the needs of individual students and their circumstances and assist them in accessing University support
  • Provide signposting where a student who may be struggling in their studies due to external or personal factors, and advise associated departments of circumstances that may impact attendance and achievement

Compliance

  • Comply with all Data Protection (inc GDPR)regulations while engaging with data.
  • Abide by all departmental, Partner and Company policies and procedures.

Personal Specifications:
Ideally, previous experience of working in an education sector and/or training provider into Student support department.

Annual Salary & Benefits:
LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern.

Job Types:
Full-time, Permanent

Schedule:

  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • Nottingham: reliably commute or plan to relocate before starting work (required)

Experience:

Higher Education Industry: 2 years (required)

Work Location:
One location

Application deadline: 26/02/2023