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Receptionist

3 months ago

Oban, Argyll and Bute, United Kingdom Great Western Full time

Job Ref:
BES5416

Branch:
Great Western

Location:
Great Western, Oban

Salary/Benefits:
Competitive Salary

Contract type:
Flexi-Part Time

Hours:
Part Time

Shift pattern:
Various

Hours per week:30

Posted date:15/05/2024

Closing date:17/06/2024

Who are we?


Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.


Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a
Receptionist


As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.


Key Responsibilities of the role:

  • To be familiar with the days business, including arrivals, departures, and special requests.
  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
  • To have a good understanding of the guests' requirements when they are checking in or out.
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
  • Keeping the team up to date by attending the daily meetings.
  • Maximise sales through upselling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

  • To have worked in a hotel or with people in a customer related role.
  • Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be able to communicate well to each other and guests
  • Be able to use a phone and computer system we use Opera.

What do we offer?

  • Competitive salary
  • Excellent ongoing support, training and development
  • 28 days holiday including Bank Holidays per annum
  • Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
  • Stakeholder Pension entitlement
  • Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
  • Food and Beverage discounts at all our hotels
  • Ongoing incentives and rewards
  • Opportunities to move between hotels and grow with the group
  • Meals on duty

More about us:


Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns.

The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times.

And our people embody these brand values.

The Great Western Hotel, bar and restaurant in Scotland is in a prime location on the Oban esplanade.

Close to the shops and harbour, the hotel offers stunning views over the bay, and makes the perfect base from which to explore Oban.

Glencoe and the Western Isles are on the hotel's doorstep.


Oban is on the west coast of Scotland, surrounded by miles of dramatic shoreline and beaches and a beautiful natural environment complete with lakes, mountains and islands.


Oban is the Gaelic word for 'little bay', and there's so much to see and do in this stunning corner of Scotland's west coast.

Guests are spoilt for choice by the beaches, bays and beautiful countryside in the local area.

Great Western Hotel makes a wonderful base for walking, birdwatching and touring holidays. There are castles, gardens, villages and forests to explore, and amazing Scottish hospitality and cuisine to enjoy. There are also small galleries and independent shops, a distillery, a chocolate shop and a local museum.

During your stay, you can visit the famous islands of Mull, Jura and Islay.

If you are looking for an active holiday, you'll find plenty of watersports to try out, along with the most incredible walking trails.

The hotel has a wide range of suites to choose from, including family rooms, singles, doubles and twins.

All bedrooms are en suite, with flatscreen TVs, tea and coffee-making facilities and other amenities to make your stay relaxing and enjoyable.

There are also several comfortable bars and lounges, and even a programme of live entertainment to enjoy.

The Great Western Hotel restaurant is one of the finest of any hotels in Oban. The restaurant serves a wide range of local cuisine, with a menu including all the traditional favourit