Executive Director of Customers

2 weeks ago


Birkenhead, Wirral, United Kingdom Magenta Full time
_Are you able to inspire and lead our customer teams to deliver the highest standards of service? _

A fantastic opportunity has arisen for an Executive Director of Customers & Communities to join our team.


You will drive a culture that strives for excellence and continuous improvement, ensuring our customers receive an amazing service from us whilst also ensuring we continue to provide vibrant, thriving communities.

Whether support is delivered in the communitieswhere our customers live, in person, by phone or digitally we aim to deliver services that we are proud of.

This role is permanent, working 37 hours per week with both evening and weekend meetings.

This role is eligible for hybrid working, however there will need to be able to attend meetings at our head office in Birkenhead in addition to attendance at conferencesor other business meetings.


Executive Director of Customers & Communities Requirements:

Qualifications

  • Educated to degree level
  • CIH member or other relevant professional body

Experience

  • Substantial (510 years) senior leadership experience gained in a complex organisation
  • Proven track record of leading a highperforming and successful management team
  • Evidence of developing and managing effective customer driven services
  • Extensive experience of devising and implementing strategies
  • Experience of delivering organisational growth
  • Track record of successful management of substantial budgets
  • Experience of managing strategic changes, cultural change and major projects
  • Experience of implementing and adapting effective management control systems
  • Experience of effective performance management
  • Experience of working effectively with a wide range of partners and organisationsacross all sectors

Skills

  • Delivers positive outcomes within agreed timescales
  • Instilling a culture of high performance and service delivery
  • Commercial and business acumen
  • An experienced leader and motivator
  • A proven commitment to equality, diversity and inclusion
  • Able to analyse complex information, make sound judgments, appraise performance and manage risks
  • Demonstrates high standards of personal resilience and integrity, and able to work under pressure and public scrutiny
  • Able to develop relationships with a wide range of stakeholders, and able to work effectively in partnership with the Board and tenants
  • Highly developed problem solving and negotiating skills with ability to manage complex issues
  • Understands the legal duties, responsibilities and liabilities of organisations such as Magenta Living
  • Understands the social housing requirements set by the Government, the regulator and other legal arrangements

Personal Attributes

  • Committed to the vision and values of Magenta Living
  • High levels of personal drive and selfmotivation to deliver results
  • Focused on continuous improvement
  • Demonstrates high levels of energy and enthusiasm
  • High standards of personal resilience and integrity
  • A confident and effective decision maker
  • Able to communicate in an engaging manner through a variety of methods

Why work for Magenta Living?


Our fantastic benefits package and friendly and inclusive workplace makes Magenta Living a great place to work and the perfect place to develop your skills and progress your career.


Our benefits package includes the following:

  • Days annual leave entitlement plus statutory Bank Holidays and a Christmas shutdown.
  • Car allowance
  • A subsidised onsite gym open seven days a week
  • A range of flexible benefits including Cycle scheme and Tech scheme
  • Healthcare Cash Plan
  • Choice of Pension Schemes
  • Paid Professional Membership Fees
  • Free parking at either our head office or main depot (first come/first served basis)

Closing Date: 15th January 2023

Interview date(s): W/C 23rd January 202- Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity,sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds._

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