Claims Support S1 Fraud Operations Bootle

1 week ago


Bradford, Bradford, United Kingdom Santander Full time
Claims Support | S1 | Fraud Operations | Bootle

Country:
United Kingdom

WHAT YOU WILL BE DOING

Job Description:

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.


As our Fraud Operations team continues to expand to protect our customers and communities, we're now seeking a Fraud Operations Claim Support to join us.


You'll be an important member of the team - it'll be down to you to support our fraud teams and help to keep the bank and our customers safe from illegal activity.

If this sounds like the type of role that you'd enjoy, we'd like to hear from you.

The difference you'll make.

  • Supporting the Fraud team with various tasks to maximise efficiencies and help reduce fraud/customer losses
  • Calculating charges and interest
  • Providing excellent customer service to internal and external customers
  • Enabling team members to protect the bank, our customers and our Shareholders against Financial Crime
  • Carrying out support functions (such as securing/recovering funds, loading cases, closing accounts and mailboxes)
  • Providing suggestions to improve the customer experience

What you'll bring.

  • Good knowledge of Risk Management, with excellent attention to detail
  • Demonstrable data analysis skills, with good knowledge of IT systems and Microsoft packages
  • You will require the right to work in the UK (please see details below )

It would also be nice for you to have.

  • Proven experience of Partenon
  • Knowledge of fighting fraud and financial crime

What else you need to know.
This is a permanent, full-time position based in Bootle.

E veryday Inclusion**At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.


As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

- £500 annual cash allowance to spend on our great range of benefits.

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
  • Eligible for a discretionary performancerelated annual bonus.
  • Voluntary healthcare benefits at discounted rates

Including:
Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
  • Support your favourite causes through charitable giving and our community partnerships
  • Share in Santander's success by investing in our share plans
  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK

What to do next
If this sounds like a role you're interested in, then please apply.

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