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Technology Support Officer
3 months ago
NLC 9 (£32, - £37,)
Based at Motherwell Civic Complex, you will provide a field support across all council sites, dealing with a wide range technical problems and issues, supporting the council to meet the needs of its internal customers utilising IT solutions which make best use of technology to provide efficient, secure and effective services. You will be part of the Telecoms Team within the Infrastructure Section, predominately working with Cisco technologies.
You will support the delivery of a wide range of ICT infrastructure support and development services, assisting with the implementation and maintenance of an effective and secure ICT Infrastructure which supports delivery of council services and priorities. Working in collaboration with the infrastructure teams to provide a wide range of ICT services to our clients, including the delivery of projects, with expectation to organise their workload to meet the objectives of the service level agreement and communicate service issues according to procedures.
You should have an SVQ3, HNC or equivalent in an ICT related subject. Accreditations or training in ICT Technology subjects, such as Cisco CCNA is desirable.
You should have extended experience in Data Cabling design and standards with experience in an ICT infrastructure support role and be able to demonstrate experience and capability of interpreting and defining customer requirements. You should have good knowledge and technical understanding of ICT infrastructure technologies, particularly for Cisco Networking, Switching & Routing Technologies, and Cisco Voice and Wireless.
As a developing IT Professional, you will be able to demonstrate technical analytical and problem-solving skills, be self-motivated and organised, be able to work to targets and react appropriately and quickly to challenges. Good oral and written communication skills are also essential.
Demonstrable knowledge of Cyber security practices and standards is desirable as is experience of project work.
You will require to become a Protection of Vulnerable Groups (PVG) Scheme member prior to starting in this post.
You must hold a current UK driving licence to apply for this role.
Work Pattern:
35 hours Per Week
Monday to Friday
Working here at North Lanarkshire Council
If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
