Customer Account Manager

1 week ago

Great Malvern, Worcestershire, United Kingdom Cisco Systems, Inc. Full time
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable.

Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact.

Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.

What You'll Do

The Account Manager will be responsible for effectively selling to strategic accounts within the Pittsburgh Local Government and Higher Education market.

They will have a background in delivering large strategic wins, an expertise working with a diverse partner base and a consistent track record of exceeding goals.

You will be using a Go to Market Sales Model- Driving Business Relevant /Customer Value Selling (engaging line of business and gaining sponsorship outside of IT), Strategic Account Planning, Business Disciplines and Challenger Sales strategies while ensuring alignment of current Area and Theater priorities.

Driving Sales Achievement - Focusing on account and resource planning and allocation to drive sales attainment numbers. Accurately forecasting your monthly, quarterly and annual revenue streams; driving profitable growth. Financial Acumen & Performance - Analyzing your customer's priorities to understand their pain points. Assessing consumption models needs per customer. Driving business planning and goal attainment.
Who You'll Work With

One Winning Team Engagement - Effectively facilitating joint initiatives with cross-functional teams (Services, Customer Value Acceleration team, Capital, Partners, etc.) and strategically engaging cross functional resources to achieve their goals and hit their numbers.

Superior Customer Relationships and Leading Innovation - Building strong customer relationships inside and outside of IT that challenge them to see their business differently.

Building Winning Capability within Cisco - Focusing on collaboratively contributing to the long term success of US Public Sector and Cisco through the sharing of best practices and becoming engaged in mentorship activities.

Who You Are

An aggressive self-starter with the ability to build executive relationships, articulate Cisco's product and business strategies, create demand and close deals.

Demonstrated knowledge of working with complex technical solutions including calling on key decision makers and all other technical and business influencers.

The ability to negotiate solutions and resolve issues with peers, partners and customers employing a Win/Win philosophy.

An ability to work with Product Engineering Teams in creating integrated solutions that address complex problems with a focus on the Cisco value proposition.

Must have keen ability to position turnkey solutions and articulate primary vendor strategies to senior customer Executives.

Proven experience in processes for successful account management including forecasting, quota over achievement, sales presentations, short term, mid-term and long term opportunity management.

Requires a minimum BA degree or equivalent and 5+ years Account Management experience in a fast-paced, high-technology environment.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.

Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco
Cisco is an equal opportunity employer.
Message to applicants applying to work in the U

S and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S.

and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target.

Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S.

employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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