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Business Administrator
4 months ago
Business Administrator | Administration, Customer Service | Telephone Based | Harpenden | Full Time, Permanent | Monday - Friday, No Weekends | Free Parking | Excellent Benefits | No Finance Experience Required | Basic Administration Experience Essential |
Spire Harpenden Hospital are looking to bring on a Business Administrator within their established team to ensure all administrative processes within the hospital are carried out and maintained effectively through strict compliance to Spire procedures. You will be working within the Finance Department dealing with all administrative tasks. This is a full-time, permanent role working Monday - Friday.
At Spire Harpenden Hospital, we pride ourselves on our comprehensive private hospital services and high standards of care for our patients. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.
Duties and responsibilities
- To ensure all charging is actioned promptly and accurately in line with Spire procedure identifying billing problems and clearing as required. Following up on billing queries liaising with Central Finance as required.
- To maintain a comprehensive knowledge and understanding of the services provided by the hospital and be able to liaise with consultants, finance, clinical, teams, secretaries and hospital teams as required.
- Able to process administrative transactions in an accurate and methodical way, and to post payments onto the system and clear down as required.
- To co-ordinate the request for payment of standard invoices and patient refunds.
- To run off daily and monthly reports including bank statements ensuring they're actioned accordingly
- To accurately input patient charging within a timely fashion for the relevant departments
- Raise queries regarding charging data provided with the relevant clinical areas and Supplies department.
- Respond to Patient queries provided by Hospital Support Centre Office and direct patient communication via e-mail, telephone and internal hospital tracker.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
.Who we're looking for
- Someone who comes with previous administrative duties, experience with data entry and dealing with a high volume of calls.
- Track record of successful delivery in a similar role, in a busy office, customer service or administration environment.
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- IT literate and a competent user of the MS Office suite - Experience in Excel is desirable but not essential.
- Able to work under pressure and to tight deadlines. Must have the ability to work on own initiative and prioritise demanding workloads accordingly.
- Having experience working within a finance department would be beneficial, but this is not essential as training will be provided to all Administrators.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Faye Nasser on
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
