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Supporter Services Administrator
3 months ago
Start:
ASAP until end of January 2023
Pay:
£12.63ph
Type:
Hybrid role - 2 days in the office
Location:
Based near Kings cross and Angel
General duties:
- Delivering excellent, consistent and efficient customer service levels in response to telephone calls and enquiries
- Respond sensitively and appropriately, in a timely manner, to mail enquiries and memorial gifts. Provide general acknowledgements to support the building of longterm relationships with our donors.
- Take telephone donations and process directly online through the Barclays platform. Send cold donations electronically to the data processing department in Sheffield.
- Effectively handle direct debit requests, ensuring prompt and necessary followup action is put into place so that the donation can be received by the organisation as quickly as possible.
- Under the direction of the Supporter Services Manager and working as a team, carry out proactive, outbound calling to a variety of target audiences to promote the fundraising programmes and general work.
- Handle caller complaints, involving senior colleagues appropriately and ensuring details are entered on the database accurately and promptly.
- Support the maintenance of the supporter database, updating records with accurate data entry.
- Working with the Supporter Services Manager, support dealing with accurate data entry and fulfilment of publication requests from the general public and health professionals
- Fulfill the electronic publication requests via the eshop & website.
- Provide reception cover when required, ensuring calls are redirected to the appropriate person and messages are forward in a timely manner.
