Customer Relations Team Leader

2 weeks ago

London, Greater London, United Kingdom Paul Rhodes Bakery Limited Full time
**Customer Relations Team Leader

  • Remote Working**Paul Rhodes Bakery is looking for a passionate, driven and professional customerfocused team leader to join their Customer Service Team. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.

_ This role is based on working from home, but we expect that you will need to work on-site at the Bakery once a week._

_To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit._

Key Responsibilities:

Service Level Management

  • Providing a clear direction and guidance to ensure consistent achievement of key performance metrics
  • Monitoring Customer Service issue log for repeated issues and trends.
  • Conducting daily high level checks to ensure there is clear visibility of customer orders and no risks to the business, including overseeing order checks and spend to capture any missed or incorrectly processed orders.

Daily Operational support

  • Encouraging the team to meet company deadlines for ordering and monitoring closely.
  • Ensuring ad hoc tasks such as delisting, portal updates, transaction changes, BK schedule and any other task within team leader ownership is managed correctly and within the expected deadlines.
  • Supporting the daily flow whether orders or calls when and if required as per the business needs.
  • Conducting daily checks to ensure and sign off all tasks is completed and handled as per process guidelines and expectations.
  • Working closely alongside Manager & Key Account Managers to continuously review improvement measures and quality improvements for the business and our customers.

Other Key Responsibilities:

  • Sharing Team rotas and weekly assignment plans ensuring all shifts and responsibilities covered
  • Support signing off team training ensuring all team members are cross trained and following appropriate guide and signing off skill trackers. Including conducting regular refresher coaching and training sessions and other activities to ensure learning and development is consistent
  • Facilitates a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members & encourages feedback and the sharing of ideas & best practice
  • Maintains an environment which supports the spirit of teamwork & where advisors are committed, loyal and take pride in working for the company.
  • At least 1 years' experience working within a busy call centre environment.
  • Outstanding communication and leadership skills.
  • Commercial awareness and professionalism.
  • Effective problemsolving skills and active listening skills.
  • Effective time management skills.
  • Ability to organise and prioritise, set priorities and multitask.
  • Selfmotivated and an excellent team player.
  • Excellent attention to detail with strong decisionmaking skills.
  • A 'customer first' attitude and approach to working.
  • Patient and with the ability to remain calm in stressful situations.
  • Ability to receive and provide constructive feedback.
  • Good working knowledge of Word, Excel, Google sheets and Outlook.


Hours of work are 40 per week (including breaks) working 5 days a week on a rota basis between 7 am and 5pm.

  • Deputy Leader In English

    2 weeks ago

    London, Greater London, United Kingdom Deputy Team Leader (Night Shift) Full time

    allplants makes delicious, healthy plant-based meals and delivers them to busy homes across the UK. We hand-cook every single one of our meals at our Production kitchen (The Greenhouse) in Blackhorse Road, London . Our Production team is at the heart of delivering an unforgettable experience for our customers and to inspire the planet to eat more plants and...

  • Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job description: Team Leader / Supervisor Level 3 Apprenticeship – Harvey House Nursery The Aspire Training Team are currently recruiting for a punctual, reliable and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room. Our Early Years team leader or...

  • Analyst Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Starsight | Analyst Relations Full time

    Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results for our clients and voted 3 times best EMEA IIAR AR agency of the year. We're a small and closely knit team, focussing on quality and...

  • Customer Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Co-op Digital Full time

    Customer Team Leader Location: Lordship Lan, Dulwich, London, SE22 8HJ Pay: £14.47 per hour including London allowance Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided ...

  • Senior Analyst Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Labor Relations Leader

    2 weeks ago

    London, Greater London, United Kingdom Google Full time

    Minimum qualifications: Experience with market and regulatory environments in multiple EMEA countries and EWC legislation. Experience managing and leading a team. Experience managing a European Works Council and other employee bodies, from setting up, through implementation.Preferred qualifications: Experience managing ambiguity and analyzing metrics to find...

  • Customer Service Team Leader

    2 weeks ago

    London, Greater London, United Kingdom SOFA Full time

    At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS,...

  • Customer Service Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Frasers Group Full time

    At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS,...

  • Customer Service Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Sofa Full time

    Company DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports...

  • Customer Solutions Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Altruistiq Full time

    Altruistiq's software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than 'just' reporting as the goal.Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We...

  • Customer Service Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe're excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Team Leader

    1 month ago

    London, Greater London, United Kingdom SOFA Full time

    As a customer service team lead, you will be supporting the team in providing flawless service to customers who would like to or have already purchased from us. The Team leader should be confident in dealing with queries and escalations in an efficient and courteous manner, whilst providing appropriate resolutions for our customers. They will also be...

  • Customer Service Team Leader

    4 weeks ago

    London, Greater London, United Kingdom SOFA Full time

    As a customer service team lead, you will be supporting the team in providing flawless service to customers who would like to or have already purchased from us. The Team leader should be confident in dealing with queries and escalations in an efficient and courteous manner, whilst providing appropriate resolutions for our customers. They will also be...

  • Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Cornerstone Global Partners (CGP Group) Full time

    Job Title: Commercial Manager/Lead in UK Our customer is a professional one-stop printing and packaging solution provider that delivers exceptional services and outstanding innovative with high-quality products.Business Planning:detailed and pragmatic business plans outlining short-term and long-term goals for market penetration and execution. Brand...

  • Customer Accounts Team Leader

    2 weeks ago

    London, Greater London, United Kingdom DiverseJobsMatter Full time

    About The RolenAs the Customer Accounts Team Leader, your role is crucial in ensuring customer satisfaction while collecting customer debt and enhancing your team's efficiency. Your main tasks include supervising the daily operations of the Customer Accounts Department, managing a group of seven customer accounts analysts, and conducting regular one-on-one...

  • Customer Accounts Team Leader

    2 weeks ago

    London, Greater London, United Kingdom DiverseJobsMatter Full time

    About The Role As the Customer Accounts Team Leader, your role is crucial in ensuring customer satisfaction while collecting customer debt and enhancing your team's efficiency. Your main tasks include supervising the daily operations of the Customer Accounts Department, managing a group of seven customer accounts analysts, and conducting regular one-on-one...

  • Customer Relations Team Manager

    2 weeks ago

    London, Greater London, United Kingdom The North Highland Company Full time

    Do you have the skills, passion, and commitment to transform North Highland's Defence & Justice clients for the better? North Highland is the world's leading change and transformation consultancy. And we're on the hunt for a new Manager to join us to lead teams and client accounts, deliver exceptional work, and spearhead growth for us in the Defence &...

  • Customer Care Team Leader

    2 weeks ago

    London, Greater London, United Kingdom The Bread Factory Full time

    Who are we?The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL's bakeries, neighbourhood grocery stores, restaurants and moreAs our teams grow, we are on the lookout for our next Customer Care Team Leader.Every day is different at The Bread Factory,...

  • Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Regency London Blackfriars Full time

    SummaryTeam Leader - Leaf&CaneWe are delighted to be advertising for a Team Leader - Leaf and Cane at Hyatt's new UK hotel located in London Blackfriars. Leaf and Cane is a Latin American inspired bar that carries you to the wilderness of South America. The menu features street food dishes from Peru to Argentina, Mexico to Brazil, whilst offering exotic...

  • Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Top Recruit Ltd Full time

    THE COMPANYOur client has been a leading luxury travel company for over 60 years.THE ROLEOur client is looking for a Team Leader specialising in villa sales.Team Leader key responsibilities: Exceed team and individual KPI's and financial targets. Supervise and motivate the sales team. Set daily, weekly and monthly sales targets. Conduct performance reviews....