Community Food Operations Co-ordinator

2 weeks ago

Bristol, Bristol, United Kingdom FareShare South West Full time

Reporting to Membership Account Manager, working with Regional Team

Salary:
£20,814 per annum

Hours: 37.5 hours per wk (may include some evening & weekend work)

Terms:
Permanent, Full-time, 25 days Holiday (exc. Bank Holidays), 5% pension contribution

Responsible for:
Volunteers

Usual working hours will be Monday to Friday from 8.30am - 5pm or 7.30pm - 4pm. You may be asked to work occasional evenings and weekends.

About FareShare South West:

FareShare South West is part of the greater FareShare network of surplus food redistribution charities.

We fight food poverty by tackling food waste.

We source quality surplus food - from food retailers, manufacturers, and suppliers - engaging volunteers to redistribute to local charities and community groups that provide meals to vulnerable people (individuals who are homeless, unemployed, socially isolated, recovering from addictions for example).

Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly, and keyworkers.


Purpose of the post:


This exciting role links our 400+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving warehouse operations.

As Community Food Operations Co-ordinator, you'll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West each week.


You'll act as warehouse champion for our charity members, ensuring our service is delivered to a high standard, and ensure a high level of satisfaction and retention by delivering excellent customer service.


Duties & Responsibilities:

Membership Support

  • Champion the onboarding of new members within the Warehouse team by ensuring high levels of quality of food/orders, particularly over their initial trial period.
  • Lead on quality control of food orders in the warehouse, particularly for key membership accounts.
  • Lead on resolving daily queries and issues from our members.
  • Use the Charity's customer relationship management (CRM) system to manage engagement with members.
  • Make changes/updates to the delivery schedule from feedback from volunteers/staff drivers or members.
  • Order writing supporting/working with/covering the CFM Support Officer, writing orders for allocated Members/Routes.
  • Champion and support key developments to membership service within the warehouse team e.g. Bulk Pallet deliveries, development of Surplus Surplus initiatives, events.

Warehouse Management

  • Work with the Warehouse team to ensure the smooth running of food intake, storage, and food distribution as well as high levels of compliance, waste reduction and operational improvements.

Volunteer Management

  • Coordinate (under the direction of the Warehouse Manager) teams of volunteers, assign tasks, provide support and training and supervise work to ensure all tasks completed effectively and in line with health and safety policy.

Goods In and Storage

  • Follow Goods in procedures including liaising with suppliers, completing relevant paperwork, using inhouse software and forklifting duties; manage storage of stock within the warehouse and oversee dispatch of goods through deliveries and collections.

Compliance and Health & Safety

  • Operate according to the FareShare HACCP Food Safety Manual.
  • Support the Warehouse Manager to ensure compliance with relevant Food Hygiene, Health & Safety, and other standards applicable to FareShare premises, vehicles, refrigeration equipment, staff, and volunteers.
  • Undertake relevant training in Food Hygiene and Health & Safety as required.

General

  • Be willing to receive and engage positively with any visitors to the warehouse.
  • Support FSSW events.
  • Driving and forklifting duties where appropriate.

Person Specification

Essential knowledge, skills, and experience

  • Experience in customer facing roles
  • Initiative and energy, able to work independently and in a team
  • Ability to develop, initiate and maintain systems and procedures
  • Excellent communication and interpersonal skills
  • Good administrative and organisational ability
  • Problem solver and competent decision maker
  • Full UK driving licence
  • IT competent and able to use various IT platforms/systems
  • A clear commitment to the ethos of FareShare South West, and to the agreed plans of the organisation, and able to positively contribute towards its achievement
  • Experience and knowledge of adhering to health and safety standards within a warehouse operation

Desirable knowledge, skills & experience

  • At least 1 year's experience of working in warehousing operations
  • Previous experience of using a CRM
  • Voluntary sector experience
  • Experience of working with people who require support
  • Experience of working within a food operation
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