Outbound Appointment Booker

2 weeks ago

Smethwick, Sandwell, United Kingdom DPD Group UK Full time

Company Description
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Contract Type: Permanent / 37.5 hours per week
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Salary: circa £24,700 plus commission
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Location:Smethwick
  • Roebuck Lane B66 1BY
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Days of Work:Monday to Friday 9am - 5pm
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Hybrid Working: 3 days office based, 2 at home


Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.


When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer


Our National Telesales and Direct Sales Manager is currently recruiting for a first class Outbound Appointment Booker (known internally as Telesales Executive) to join her highly experienced Telesales team based at our Head Office in Smethwick.

As a Telesales Executive your primary accountability will be to maximise sales opportunities by generating high quality prospect appointments for our Field Sales Executives (FSE's)

Key responsibilities of this role will include:

  • Generate appointments for the FSE's by:
  • Identifying new business opportunities
  • Gathering comprehensive information relating to the potential new business opportunity and updating Salesforce
  • Contacting potential customers to gain commitment to an appointment
  • Achieve daily and weekly targets
  • Maintain accurate and timely records of the prospect's shipping requirements and contact details
  • Update and maintain all internal systems
  • Liaise with FSE's and Sales Managers
  • Promote Company products and services along with the benefits to potential customers

Qualifications About You**To excel in this role you will ideally need to have prior outbound calling experience either Business to Business or Business to Consumer. Outstanding communication skills both verbal and written are essential. We will also expect you to have;

  • Strong telephone manner
  • High attention to detail and organisation skills
  • Excellent listening skills
  • Knowledge of navigating CRM systems or databases
  • Self motivated and resilient
  • Target driven and the ability to engage with key decision makers
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information About our benefits**:


We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.

It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few

  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Vitality at Work
  • Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within.

As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

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