admin/medical receptionist
2 weeks ago
Job summary
Toact as medical receptionist: Greeting patients/visitors, dealing with phonecalls, booking appointments, call and recalling patients for special clinics,scanning, repeating prescription, manning reception desk, responding topractice generic email /queries from service users, dealing with registrationqueries. Able to type letters in the absence of the secretary.
Main duties of the job
Receiving patients and booking appointments at the Reception Counter. Monitoring of waiting area and keeping it tidy Guiding patients to Consultation rooms Handling cash for private treatment / work Handling repeat prescriptions Photocopying/scanning of documents Dealing with patient registrationAbout us
WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
WF GP FedNet is advertising this role on behalf of Green Man Medical Centre
Job descriptionJob responsibilities
Switchboard
Making appointments by telephone, handling requests for home visits and taking messages Dealing with request for test results; being aware of the rules of confidentialitySpecial Tasks allocated subject to knowledge and experience
Operating the Repeat Prescription service and dealing with queries from patients asking for repeat or acute prescriptions
Operating the Cervical Cytology call and recall system and relaying to patients test results Manage the Blood and X-Ray results service Operating the Childhood Immunisation services and sending invitations to patients to attend clinics Staff may be asked to undertake Chaperone duties during clinical examinations training will be provided General admin task: e-referrals, registration, deductions, scanning, maintain workflow, Processing SARS, maintain shared mailboxUse of Equipment
Reception staff should be able to use a photocopier and scanner.Induction, Training and Appraisal
Staff would be employed on a probationary period of 6 months initially during which time induction and training would take place, followed by a performance review after the probationary period. Support and training are provided, we want our team to feel included and valued.
Flexible Working - Staff are expected to be flexible in their working hours, particularly during the holidays or for emergency sickness cover
Person SpecificationExperience
Essential
Ideal candidates should have a good telephone manner and reception skills, be able to use computers, have sound knowledge of Windows, Excel and Emis clinical system with excellent typing speed. Previous employment in a medical or health sector would be advantageous.-
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