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Ibis Team Member

4 months ago

London, Greater London, United Kingdom Ibis London Excel Full time

Job Description:

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our Ibis London ExCel team


Ibis London ExCeL is looking for super talkative and positive Team Members to support both Front Office and Food & Beverage operations to create memorable experiences for our guests.


- *_
  • What will you do?_
If you think talking to people is an art, and if you enjoy when no day is the sameThen this is what you could expect to do:

  • Welcome the guests and consistently offer professional, friendly and engaging service.
  • Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Review arrivals, ensure that special requests are met and service is anticipatory.
  • Support Food & Beverage operations: Order taking, preparing and serving.
  • Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
  • Assist in growing ALL program membership.

- *_
  • Who are we looking for?_
If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:

  • A solid background in customer service is essential, a previous experience in hotels is always welcomed
  • A creative, cando attitude, with the ability to think outside of the box.
  • A bubbly and sociable personality

- *_
  • What will you get?_
Having great people involves great rewards As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Training & Development
  • Additional holidays with service
  • Recommend a friend scheme
  • Employee Advisory Service
- ... And much more