Customer Services Advisor
2 weeks ago
STRICTLY NO AGENCIES
This is your opportunity to join one of the UK's fastest growing bathroom distribution businesses, voted a winner of The Sunday Times Fast Track 100 and within an autonomous role at an exciting time.
You will be responsible for:
- Updating clients with relevant information regarding their order to ensure we deliver exceptional service
- Answering queries and dealing with issues/concerns promptly
- Having regular contact with the Logistics department regarding dispatch of orders
- Liaising with the Sales Order Processing department on a daily basis
- Keeping up to date with brochure/product launches
- Being knowledgeable of the product range and having the ability to answer any queries customers may have about our products
- Building rapport with new clients this is key to this role and requires someone with excellent communication and customer service skills as you will be the point of contact and therefore the reputation of the brands rely on the service you provide
- Be proactive in resolving any issues and keeping the customer informed
Your experience:
- Previous office Customer Service experience is essential to qualify for this role
- Attention to detail
- Used to handling large call volumes on a daily basis
- Excellent telephone manner
- Can liaise on all levels and chase up queries as and when required
- Excellent IT skills
- Used to working in a pressurized and busy working environment
- Working as part of a Team
- Must be able to work on own initiative
- Willing to go above and beyond with every customer
Job Types:
Full-time, Permanent
Salary:
£21,840.00 per year
Benefits:
- Casual dress
- Discounted or free food
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leeds, LS12 6HJ: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
Reference ID:
CS0823
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