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Customer Care

3 months ago

Biggleswade, Central Bedfordshire, United Kingdom PJA Carpentry Ltd Full time
PJA Carpentry Ltd is a labour only carpentry sub-contractor, based in Biggleswade, Bedfordshire. We work on new build developments comprising mainly of houses and flats.

We are looking to recruit a Customer Care & Office Administrator on a permanent contract and a full-time basis. This role will report to the Senior Surveyor.

Responsibilities:

Ø Receive and log remedials reported by customer

Ø Liaise with Site Managers and Home owners to ensure that the remedial works are completed in a timely manner

Ø Follow up completion and maintain paperwork audit trail

Ø Report to manager on a regular basis

Ø Ordering of fixings/cranes/ironmongery

Ø Liaising with suppliers

Ø Keep accurate records ensuring all files are kept up to date

Ø Check and log purchase invoices

Ø Keep fleet vans servicing up to date

Ø Provide various administration, accounts and office support

Skills required:
Ø Excellent customer service skills alongside a proficient telephone manner

Ø Proficient IT skills with a good working knowledge of Microsoft Office (Word, Excel, Outlook)

Ø Excellent organisational and administration skills

Ø A can-do attitude and highly flexible within the workplace as we are a small team

Ø Ability to liaise with internal and external personnel

Ø Strong attention to detail skills

Ø Ability to work on own initiative

Ø Strong numeracy skills

Working hours: 9am - 5pm

Due to our annual shutdown we will not be reviewing CV's until the first two weeks in January. Please bear with us.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
One location