Senior Receptionist

2 weeks ago

Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job summary

We are looking for a enthusiastic, motivated and reliable full time Senior Receptionist to join our very busy, efficient and friendly therapies department, based at Northwick Park Hospital.

The ideal candidate will have Reception experience and good knowledge of IT. Knowledge and experience of iCS/PAS would be beneficial. The role will be a mixture of front desk, telephone and administrative duties.

Wewelcome experienced NHS receptionists as well as candidates who are willing to learn.

Main duties of the job

To use the iCS/ PAS database system to implement the Departmentoutpatient appointments and other various systems and procedures.- To deputise for the Administration Team Leader in her /his absenceand work closely her/him at all other times, to ensure the smoothrunning of Reception and Administration within the Department. Thisincludes the management and organisation of the therapist's iCS/PAS diaries and classes.- To receive patients, visitors and other callers to the Northwick ParkTherapy Services Department Reception desk with a courteous,friendly and efficient manner. To answer telephone calls made toReception.- To provide clerical support to Reception and the Occupational andPhysiotherapy Department.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Experience

Essential

18 months working as a receptionist

Desirable

NHS reception experience

IT Skills

Essential

Experience working in IT word, excel IT course

Desirable

Knowledge of iCs/PAS Knowledge of GCIS, Cerner, ERS

Good written and verbal communication skills

Essential

Experience of working with people

Desirable

Well written personal statement and mentions the Trust and HEART values

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