Gp Receptionist

7 days ago

Harrow, United Kingdom Shaftesbury Medical Centre Full time

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients. To carry out all duties in an accurate and meticulous manner and in accordance with the Data Protection Act. - To maintain patient confidentiality at all times.

  • To comply with GDPR and information governance regulations. Greet and receive patients or visitors promptly and courteously who enter the practice. Ask visitors to sign the Visitor Book. Answer the telephone promptly with Good morning/Good afternoon Shaftesbury Medical Centre.


How can I help you? Always identify the patient (name,address) and check surgery has correct and up to date telephone contact details.

Maintain patient confidentiality at all times. Do not disclose any patient information to 3rd Party caller as per 3rd Party Protocol.


Patient consent needed (verbal or written preferred via 3rd Party Consent Form) before being able to speak to any relative/representative.

Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment regardless of who they see i.e. GP, Nurse etc.

Give the patient information clearly and explain practice processes where relevant and taking into account individual needs. Avoid negative jargon such as saying no or unable.

Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician or offer telephone consultation or direct patient to online consultation.

Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Online consultation requests especially for sick note requests, test results and referral enquiries. Offer on the day appointment with any clinician for urgent patient needs, unwell child or unwell adult.

Follow Emergency Care Protocol and direct patient to either call 999 or attend A+E To assist with checking in of patients on arrival for appointment if unable to access self -check in system or if there is a fault with the self -check in.

To check with clinician if patient more than 15 minutes late or rebook appointment.

If patient more than 10minutes late for HCA then to check with HCA or rebook. Deal with aggressive or awkward patients in a calm and professional manner. Record adverse patient interactions in Incident book and inform Practice /Service Manager. Seek help from colleague or Senior Manager if patient is abusive or threatening.

With significant threat or risk of safety then the Police need to be called.

Book telephone consultation/message for clinician on the EMIS appointment screen with patients name and contact details, date and initials of receptionist taking the message.

Avoid giving a specific time frame of when clinician will return the call. Inform patient to allow up to the next working day for all routine requests.

Record request for visit on Appointments timetable with reason for visit. Any visit requests after 1pm needs to be discussed with Duty GP before accepting. Home visits to be shared between clinicians present on the day. New Mums (Postnatal Check) and New Baby Check appointments with GP and 8 weeks vaccines with Nurse.

Add patient details to Red Duty slot to both Duty GP and Manager. When relevant inform patient of private medical fees (refer to practice policy).

Ask patient to complete the Private Non NHS Request Form then date stamp and pass onto Reception Administrator to process.

Issue a receipt to patient for any money taken over the counter and record in invoice/receipt book.

All incoming correspondence received by reception to be date stamped and placed into scanning tray. Directing patients to online access to access tests results with checking patient details to ensure patient confidentiality maintained. Practice Policy to avoid providing printed copy of results. Support clinician when requested to chase test results or clinical correspondence.


Change of patient address requires request to be made in writing from the patient before being able to amend patient contact details on system unless authorised via Partner /Manager.

Partner authorisation is needed if patient has moved outside the catchment area before the address change is accepted. Copy goes to Administrator to be scanned.

Change of name requires proof from patient with a copy made for scanning into patient notes before being able to amend patient notes.

Obtain completed Consent forms to communicate with patient via text as appropriate. Manage the Gift Register and sending Thank you letters. Other specific tasks can include processing non NHS private letter requests/insurance reports and EMIS appointment books Process repeat prescription requests via EPS so that prescription can be issued to

  • Gp Receptionist

    3 weeks ago

    Harrow, United Kingdom Shaftesbury Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff to create a good environment for the patients. To carry out all...

  • Receptionist/ Administration

    2 weeks ago

    Harrow, United Kingdom GP Surgery Full time

    ob description We are looking for an enthusiastic, hard working part-time receptionist to join our friendly Practice team. You must have an excellent telephone manner, IT skills and be able to work under pressure and complete tasks efficiently. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with...

  • Medical Receptionist

    2 weeks ago

    Harrow, United Kingdom GP Surgery Full time

    **FIRST CHOICE MEDICAL CARE** **Receptionist / Administrator job description** **Generic Responsibilities** All staff at First choice medical care have a duty to conform to the following: **Equality, Diversity & Inclusion** A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full...

  • Receptionist/administrator

    3 weeks ago

    Harrow, United Kingdom Roxbourne Medical Centre Full time

    **Job Overview** We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe. This is a challenging role for which we...

  • Gp Receptionist in Harrow

    2 months ago

    Harrow, United Kingdom Shaftesbury Medical Centre Full time

    An opportunity has arisen to recruit a medical receptionist within Shaftesbury Medical Centre in Harrow HA2. We are looking for an experienced and motivated applicant to add to our friendly Reception and Administration team. You are expected to be IT literate; knowledge of EMIS Web would also be desirable. You will be working as part of the reception team...

  • Receptionist/administrator

    1 week ago

    Harrow, United Kingdom Roxbourne Medical Centre Full time

    **Job Overview** We are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe. This is a challenging role for which we...

  • Gp Receptionist in Harrow

    2 weeks ago

    Harrow, United Kingdom Shaftesbury Medical Centre Full time

    An opportunity has arisen to recruit a medical receptionist within Shaftesbury Medical Centre in Harrow HA2. We are looking for an experienced and motivated applicant to add to our friendly Reception and Administration team. You are expected to be IT literate; knowledge of EMIS Web would also be desirable. You will be working as part of the reception team...

  • Receptionist/administrator

    7 days ago

    Harrow, United Kingdom Roxbourne Medical Centre Full time

    Job OverviewWe are looking for a full-time Receptionist/ Administrator to join our thriving multidisciplinary team providing support to our service users in both receptionist and administration functions. This is a rewarding role which will enable the individual to help keep our community healthy and safe.This is a challenging role for which we require a...

  • Gp Practice Receptionist

    2 months ago

    Harrow, United Kingdom GP Direct Full time

    Please find the job description attached, the role can vary. We have recently changed from Klinik to Patchs software.

  • Receptionist / Administrator (Harrow)

    2 weeks ago

    Harrow, United Kingdom Health Alliance PCN Full time

    This is a fantastic opportunity for a Medical receptionist and administrator to join a family friendly, large GP practice (List size = 18,000).

  • Receptionist

    2 months ago

    Harrow, United Kingdom Simpson House Medical Centre Full time

    Job summary Simpson House Medical Centre is a patient focused GP Practice based in Harrow, North West London, serving 11,000 patients. We are looking to recruit an enthusiastic and friendly Receptionist to join our team. Main duties of the job Our Reception Team are the first point of contact for all patient queries, both in person and on the telephone....

  • Receptionist

    7 days ago

    Harrow, United Kingdom Simpson House Medical Centre Full time

    Job summarySimpson House Medical Centre is a patient focused GP Practice based in Harrow, North West London, serving 11,000 patients. We are looking to recruit an enthusiastic and friendly Receptionist to join our team.Main duties of the jobOur Reception Team are the first point of contact for all patient queries, both in person and on the telephone. They...

  • Screening Site Receptionist

    2 weeks ago

    Harrow, United Kingdom Parexel Full time

    An exciting opportunity for **Screening Site Receptionist** to join our team at the Early Phase Unit in Harrow. You will assist in the conduct of studies across all therapeutic areas by welcoming the trial participants to the unit, and performing tasks related to their volunteer experience whilst also ensuring that the screening related ICH Good Clinical...

  • Business Support Assistant

    3 weeks ago

    North Harrow, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Business Support Assistant** **North Harrow, Middlesex** **£19,500 + Pension + Parking** If you enjoy meeting people and have good customer service skills then this role for a Receptionist in a GP Surgery will really suit you. **Some of your duties will include**: - Providing general assistance to the Medical Centre team and a friendly image to...