Client Partner

2 weeks ago

City of London Greater London, United Kingdom infosys Full time

Role - Client Partner/Engagement Manager

Join our team at Infosys and be part of a dynamic work environment where you will be responsible for providing client introductions, navigating accounts to identify deals, developing account plans, and driving business value to clients. As a Client Partner/Engagement Manager, you will play a crucial role in maintaining client satisfaction and growing accounts as per the account plan within the assigned domain.

Areas of Responsibility:

  • Market Development - Persuade clients to provide industry-wide references to support revenue growth outside the account and increase ROI on events.
  • Customer Prospecting - Provide client introductions, customer context etc. to support business efforts in the account.
  • Opportunity Identification & Qualification - Navigate the account to identify deals and improve market share.
  • Proposal Development - Form pursuit teams, coach the team, suggest win prices, and drive consensus for pricing.
  • Proposal Negotiation & Closure - Facilitate proposal-coaching sessions, articulate business value, and drive pricing.
  • Contracting & MSA - Ensure quick closure of contracts with acceptable levels of risk.
  • Account Planning & Review - Develop and execute account plans to grow in the account as per plan.
  • Account Mining - Identify contacts within the client organization, secure meetings, and close opportunities.
  • Account Operations - Follow up on SOWs/Contracts, handle invoice disputes, and enhance client satisfaction.
  • Relationship Management - Handle customer complaints, set up meetings, and recommend public engagements for mutual benefit.
  • Mergers & Acquisitions - Provide opportunity analyses to help validate the business case.
  • People Management - Mentor account team, provide development feedback, and de-risk the engagement.
  • Organization Initiatives - Leverage account context to contribute to organizational initiatives.

Skills/Knowledge Requirement:

Knowledge: Understanding of outsourcing business, financial ratios, and legal & contracting issues.

Skills: Effective communication, conflict resolution, problem-solving, negotiation, and leadership skills.

Personal:

  • High analytical skills
  • Initiative and flexibility
  • Customer orientation
  • Quality awareness
  • Verbal and written communication skills

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Why Infosys?

Infosys is a global leader in next-generation digital services and consulting, enabling clients in 56 countries to navigate their digital transformation. With nearly four decades of experience, we expertly steer our clients through their digital journey by empowering them with agile digital solutions and continuous improvement through innovation.

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