Patient Experience Administrator

1 week ago

OldburyonSevern, South Gloucestershire, United Kingdom DHU Healthcare Full time
General Duties Maintaining computerised and manual filing systems, ensuring information can be retrieved easily on request.

Using computerised databases and information systems including Datix to input, record and receive patient experience information with appropriate levels of training Answering telephones and receiving visitors to the department, taking messages or passing callers on to the appropriate member of staff.

To provide administrative support in accordance with the Patient Experience Team needs. Answering telephone calls from members of the public and accurately recording details of their concerns, requirements.

Logging informal compliments and feedback.

To ensure that strict confidentiality is maintained in all Patient Experience related tasks including Informal Compliments (Adhering to the requirements of the Data Protection Act and Information Governance requirements).

Adhering to Corporate policies, procedures, protocols and other relevant memoranda as appropriate. Maintain personal DHU mandatory training as appropriate for administrative staff, which will be monitored.

To promote the corporate image of the Company in both its internal and external contacts.

Administration Duties To assist the Patient Experience Lead in the organisation of meetings, including preparation and circulation of the agendas and supporting documentations including taking of formal minutes as and when required.

(Training will be provided if required). Ensure the provision of a full administrative support service to the Patient Experience Lead.

This will include undertaking clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spreadsheets and general office tasks.

Supporting the compilation of required monthly reports ensuring attention to detail and accuracy is maintained. Accurate typing and compilation of letters.

Respond to face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times.

To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area.

Other Key Areas Of support Establishing and maintaining working relationships with other members of staff to ensure the efficient and smooth running of the service.

Diary management and room booking. Purchasing administration. Providing cover for appropriate staff. Maintaining up to date contacts lists.

Assisting in routine office procedures, including the transportation of documentation, photocopying and filing.

Ensuring leaflets and posters telling people how to give feedback are displayedCommunication and Working Relationships Staff within DHU Health Care and related organisation's.

Staff within participating Clinical Commissioning Groups. Staff in local primary and secondary care services.

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