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General Practice Assistant
3 months ago
Key Responsibilities Support the PCN management team in the delivery of the Network Contract DES, Quality and Outcome Framework and other contract specifications.
Taking minutes at PCN meetings and ensure that actions are recorded, disseminated, and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.
Provide data administration support to the PCN management team as required. Training other clinical and non-clinical staff on clinical coding practices.Support in implementing new IT systems and training of staff. Providing administration support for public health campaigns e.g.
vaccination clinics and ensuring relevant information is available for the clinician at a patients appointment; Supporting data quality of coding on the clinical systems through audit; Participating in the management of patient complaints and significant events, and participate in the identification of any necessary learning brought about through incidents and learning events; Support with chronic disease and drug monitoring recall systems Providing support for projects within the Primary Care Network Maintain accurate records and statistical returns as required, including providing patient-related information for entering Clinical Reporting Systems, within the required time frame.
Cover reception on occasion, answering patient queries, booking patients in for appointments and, where necessary, arrange follow up appointment.Interrogate clinical system to provide reports Extracting information from clinical letters that needs coding and adding to notes. Arranging appointments, referrals, tests and follow up appointments of patients.
Explaining treatment procedures, processes, and pathways to patients Liaise with outside agencies, for example Complex Care and Social ServicesConfidentiality:
In the course of seeking treatment, patients entrust practice staff with, or allow us to gather, sensitive information in relation to their health and other matters.
Comply with legislation with regards to data protection act and ensure confidentiality is maintained at all times.
The post-holder must regard all information relating to patients and their carers, practice staff and other healthcare workers (as well as information relating to the practice as a business organisation) as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality, data protection legislation and the protection of personal and sensitive data, as well as other related healthcare legislation (e.g.
Health & Safety:
The post-holder will comply with practice policies, procedures and clinical guidelines for self and others.
This includes (but not limited to): Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Identifying issues and hazards / risks in relation to other work areas within the business Awareness of national standards of infection control and cleanliness, as well as ownership of infection control and clinically based patient care protocols and implementing them across the practice.
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate.
Identifying the risks involved in work activities, raising them with appropriate management and managing those risks across clinical and patient processes.
Safe management of sharps procedures, including training, use, storage and disposal Keeping own work areas and general / patient areas generally clean, sterile, assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers Demonstrate due regard for safeguarding and promoting the welfare of children.
Routine management of own team / team areas, and maintenance of work space standards; Waste management, including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, nee