Keeping Momentum Assistant
2 weeks ago
Shaw Trust: Join our team and make a difference
Purpose
- To keep in touch with all customers who have used our service in the last year, reaching out to them frequently to monitor their progress towards career goals, maximizing their potential while meeting KPIs, compliance, and quality standards.
Essential:
You should have:
- Education: GCSE or Level 3 in English and Maths or equivalent
- Experience in delivering outstanding customer service over the phone and online
- Strong IT skills, including Office and database proficiency
Find the full job description for more details.
Location:
This position is based in Birmingham, West Midlands.
Employee Benefits
- 25 days of annual leave per year (plus bank holidays), with increases after 3 years up to 28 days, and the option to buy more holiday
- 2 days of paid volunteering leave annually
- Enhanced pension scheme available after 6 months
- Life Assurance at 3 times your annual salary
- Access to various learning and development opportunities, such as paid apprenticeships, master's qualifications, and management training programs
- Participation in our employee diversity networks like LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, and Women's Network
- Health and Wellbeing programs, including internal support, employee assistance, and health cash plan
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